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Why more Australians are choosing to travel domestically

<p><span style="font-weight: 400;">Turns out that Aussies are loving travelling domestically, with new research from </span><a href="https://www.roymorgan.com/findings/8015-airline-travelers-growth-march-2019-201906070711"><span style="font-weight: 400;">Roy Morgan</span></a><span style="font-weight: 400;"> showing a 7 per cent increase from a year ago.</span></p> <p><span style="font-weight: 400;">This brings the number of domestic air travellers to over 8.46 million.</span></p> <p><span style="font-weight: 400;">This means that competition between Qantas, Virgin Australia and Jetstar is closer than ever.</span><span style="font-weight: 400;"><br /></span><span style="font-weight: 400;"></span></p> <p><span style="font-weight: 400;">However, Qantas is still leading the way with over 4.3 million domestic customers, Jetstar is a close second with 4 million and Virgin Australia has 3.8 million.</span></p> <p><span style="font-weight: 400;">Michele Levine, CEO of Roy Morgan is thrilled with the strong growth.</span></p> <p><span style="font-weight: 400;">“Australia’s domestic travel industry has enjoyed a bumper year with patronage of our domestic airlines growing strongly by 7.1% to 8.46 million, an increase of 560,000 on a year ago,” she said.</span></p> <p><span style="font-weight: 400;">“All leading airlines have increased their domestic passenger numbers from a year ago and monthly customer satisfaction award winner Qantas (covered here) retains the lead with over 4.3 million domestic customers ahead of discount subsidiary Jetstar on 4 million and Virgin Australia on 3.8 million.”</span></p> <p><span style="font-weight: 400;">The data collected showed that Generation X was the percentage of people who travelled the most last year.</span></p> <p><span style="font-weight: 400;">“Roy Morgan’s domestic airline traveler data shows that Gen X comprise 27% of the 8.46 million domestic airline travelers and 47% of Gen X  have travelled on a domestic airline in the last year – the highest rate of any generation,” Levine explained.</span></p> <p><span style="font-weight: 400;">“However, although Gen X comprises the largest share of customers for most airlines Tigerair provides an exception with Millennials making up well over a third of the discount airline’s customers.</span></p> <p><span style="font-weight: 400;">“Analysing the extensive data Roy Morgan collects each year from over 50,000 Australians as part of the Single Source survey allows businesses to gain unique and powerful insights into the future travel preferences of Australians and what drives their decision-making when deciding which airline to travel with.”</span></p>

Domestic Travel

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The Jetstar rule that's costing travellers $135 – have you been caught out?

<p>Flying is now easier than ever, with affordable airline tickets and special offers. However, it still comes with a lot of complex rules and hidden costs – you might be liable to certain fees if you’re not careful.</p> <p>Some of the trickiest, most complex rules for air travel is focused on luggage. On domestic trips, budget carriers such as Jetstar and TigerAir have the cheapest fares, but they come with strict limitations on luggage.</p> <p>In general, each passenger is allowed to bring up to 7kg of <a href="https://www.finder.com.au/carry-on-luggage-sizes-australian-airlines">carry-on baggage</a> for free, according to <a href="https://www.finder.com.au">Finder</a>.</p> <p>You can boost this baggage allowance by pre-purchasing the top-up. The costs may vary according to the trip length. For example, in flights from Sydney to Melbourne, Jetstar will charge $18 to increase your carry-on limit to 10kg, while TigerAir will cost you $17 to go up to a 12kg limit.</p> <p>Checked baggage is also a great option, especially if you are unable to travel light. For a 20kg allowance, you will pay $18 at TigerAir or $23 at Jetstar.</p> <p>However, it is important to remember that these pricings only apply if you add the extra weight allowance at the time of booking. If you only realise your luggage is way over the limit when you get to the airport, the fees for adding some extra kilos will go up significantly.</p> <p>For instance, Jetstar will demand $30 at the gate for the 10kg carry-on option, while TigerAir will take $36 for 12kg cabin baggage.</p> <p>If you have bigger suitcases and need to check in on the spot, the costs will go up even more. Checking in a 20kg baggage at TigerAir will cost you $85, while Jetstar will ask for $135 – almost six times more expensive than the pre-booked price!</p> <p>Planning ahead will help you avoid these fees. Research the baggage limits for your airline and pack accordingly wherever possible. If you are going on a shopping spree or travelling with heavy items, it is recommended to pay upfront for excess baggage when making your booking.</p> <p>Invest in a portable luggage scale, so you can weigh your bags before heading to the airport. With both Jetstar and TigerAir, you can add baggage to an existing booking via their website or customer contact centre – the charges will sting your wallet a little still, but they won’t be as expensive as the airport prices.</p> <p><span>Have you ever been stung by these charges when checking in? Tell us in the comments below.</span></p>

Travel Trouble

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Sneaky carry-on luggage hack you can't get away with anymore

<p>If you’re a serial offender when it comes to sneaking overweight carry-on bags onto flights, then there’s bad news on the horizon. Your days are numbered.</p> <p>The time of hoping the airline staff doesn’t notice your overweight duffel bag and your tactics of sneaking in a few extra kilos are coming to an end as Tigerair is cracking down in Australia.</p> <p>The budget airline is currently trialling a new check-in process that uses a tag system to ensure all carry-on bags have been approved before boarding.</p> <p>The new system works by weighing and checking the size of the bag before giving it the green light. If it passes the test then it’s given a tag, and a bag with no tag means it has not yet been checked.</p> <p>And as your mind is working in overdrive to think of ways to curb the system, you should know that the tag will be stamped with the date. Meaning they can’t be re-used.</p> <p>The trial is currently in operation for the past month at airports in Sydney, Brisbane and the Gold Coast.</p> <p><em><a rel="noopener" href="https://www.news.com.au/travel/travel-advice/flights/tigerair-to-weigh-check-and-tag-carryon-bags-before-boarding/news-story/f04586b02d3ba94e5b10c2d20c19d415" target="_blank">News.com.au</a></em> reports that the system will be in place for all Tigerair flights by the end of next year.</p> <p>Speaking with <em><a rel="noopener" href="https://www.news.com.au/travel/travel-advice/flights/tigerair-to-weigh-check-and-tag-carryon-bags-before-boarding/news-story/f04586b02d3ba94e5b10c2d20c19d415" target="_blank">news.com.au</a></em>, a Tigerair spokesperson said that this is a “new and innovative process” that benefited both parties.</p> <p>“[It] not only highlights our crew that luggage has been checked before boarding but helps to educate our customers on where to stow their bags when they board their flight,” the spokesperson said.</p> <p>“The trial has already been very successful in relieving the common issue of congestion in the cabin overhead lockers by creating more awareness around customers being able to store their bags securely under the seat in front of them.</p> <p>“The process being trialled will also make check-in and boarding more convenient, eliminating the need for ground staff to check baggage weight and size twice, which is more convenient for our customers and allows Tigerair to continue to provide a great value, low-cost service.”</p> <p>Tigerair currently allows for passengers to bring a maximum of 7kg in their carry-on, and they also provide the added option of upgrading to cabin+, which allows up to 12kg.</p>

Travel Tips

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Bad news if you're flying with this airline this weekend

<p>Tigerair pilots are set to take industrial action this weekend meaning thousands of travellers could be facing significant delays and disruptions.</p> <p>The Australian Federation of Air Pilots and fellow union VIPA, which together represent more than 80 per cent of Tigerair pilots, said their members would take disruptive action from the morning of Friday May 4 through to midnight Sunday unless there is a breakthrough in bargaining.</p> <p>Union members will refuse to fly aircrafts that have "allowable defects" – minor faults that do not need immediate repair – and will not fly any hours outside of their published roster.</p> <p>Tigerair assured customers it has plans to minimise disruption, including moving passengers onto its parent airline Virgin Australia's services.</p> <p>A spokeswoman for Tigerair said passengers should arrive for their flights as normal unless notified otherwise</p> <p>AFPA executive director Simon Lutton said the union did not take industrial action lightly but after 12 months of negotiations they had reached an stalemate.</p> <p>“Tigerair pilots fly the same aircraft as their counterparts at Jetstar, Virgin and Qantas, however this is not reflected in their employment conditions," Mr Lutton said.</p> <p>"The current agreement is well below industry standards, both in terms of pay and work-life balance. Tigerair pilots are simply looking for a fair deal.”</p> <p>Mr Lutton said it was the first time that pilots within the Virgin Group had ever given notice to take protected industrial action.</p> <p> </p>

Travel Trouble

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This Aussie airline now has more complaints than Jetstar

<p>Jetstar has gotten a pretty bad rap over the years, earning itself the reputation as one of Australia’s most complained-about airlines. However, another carrier has now overtaken, according to the airline ombudsman – Virgin Australia.</p> <p>New figures released in the 2016 Airline Consumer Advocate annual report has found that, after Tigerair, which again received the most complaints (31.9 per million customers), Virgin received the second-highest number (13.5 per million customers).</p> <p>On the other hand, the number of complaints against Jetstar has dropped from almost 20 per million passengers to just 12.3. Perhaps unsurprisingly, Qantas maintained the lowest rate, with just 7.2 per million.</p> <p>A Virgin spokeswoman has blamed the increase in complaints on extreme weather events – including volcanic ash in Bali and cyclones in Queensland, Darwin and Vanuatu – forcing the delay or cancellation of many flights.</p> <p>“Virgin Australia wants all of our guests to have a wonderful experience when they travel with us,” she said. “In instances when we unfortunately don’t meet their expectations, our Guest Relations team works closely with our customers to resolve any issues.”</p> <p>By contrast, Jetstar chief executive Dean Salter has praised his employees for the sharp drop in complaints, calling it a “testament to our teams who work tirelessly to provide the best possible service”.</p>

Domestic Travel

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This airline is offering $33 flights to the Whitsundays

<p>Tigerair Australia has good news for any seniors looking for an opportunity to escape the Autumn chill, introducing rock-bottom airfares to the Whitsundays.</p> <p>The sale, which ends midday, May 9 or until sold old, is in support of Whitsunday Tourism recovery efforts post-Cyclone Debbie, which left the holiday region devastated.  </p> <p>Airfares start at an incredible $33 each way from Brisbane, and $66 each way from Sydney, which seems almost too good to be true.</p> <p>Tourism operators are banding together to support the beleaguered region, with more than 150 recently rolling out beach towels to spread the Welcome Back message.  </p> <p><iframe src="https://www.facebook.com/plugins/video.php?href=https%3A%2F%2Fwww.facebook.com%2FWhitsundayEscape%2Fvideos%2Fvb.237440622942992%2F1410417558978620%2F%3Ftype%3D3&amp;show_text=0&amp;width=560" width="560" height="315" style="border: none; overflow: hidden;" scrolling="no" frameborder="0" allowtransparency="true" allowfullscreen="true"></iframe></p> <p>Tourism Whitsundays chief executive Craig Turner, It's important the world knows that most hotels have opened their doors, tours are back on the water and the sun is again shining on the Whitsundays.”</p> <p>If you’ve ever had an urge to visit the Whitsunday’s, now’s the time to do so. For more information or to access the sale, <a href="https://tigerair.com.au/destinations/flights-whitsunday" target="_blank"><span style="text-decoration: underline;"><strong>click here</strong></span></a>. </p>

International Travel

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The most complained about airline in Australia revealed

<p>Tigerair has been given the dubious honour of being the most complained about airline in Australia.</p> <p>The annual Airline Customer Advocate report, released on Thursday, has ranked the domestic airlines in terms of number of complaints airlines attracted.</p> <p>Qantas and Regional Express (Rex) had the least number of complaints at a rate of less than 0.2 per 100,000 passengers. Next was Virgin Australia, Jetstar was fourth and Tigerair again in fifth place.</p> <p>In 2015, there were 1204 complaints were received, which was up six per cent to previous year, but still only a fraction of the 70 million passengers that travelled on domestic airlines.</p> <p>The complaints concerned refund requests (accounted for 28 per cent of the complaints), flight delays and cancellations (25 per cent), fees or charges (11 per cent), baggage services (10 per cent), and loyalty programs (five per cent).</p> <p>The report also showed the Airline Customer Advocate resolved 1128 complaints on an average of 16.2 days.</p> <p>The Airline Customer Advocate is an independent dispute resolution scheme jointly funded by the airlines.</p> <p>Although Tigerair once again came last, the overall performance of the low-cost carrier had improved.</p> <p>“In 2015, Tigerair had the best on-time performance of the major domestic low cost carriers as well as the lowest cancellation rates of all major domestic airlines,” said Vanessa Regan, Head of Communication for Tigerair.</p> <p>The report also noted that 93.16 per cent of customers agreed or strongly agreed they were treated fairly by the Advocate, and 89.31 per cent believed the Advocate was independent in all its interactions.</p> <p><strong>Related links: </strong></p> <p><span style="text-decoration: underline;"><strong><a href="/travel/international-travel/2016/05/10-breathtaking-restored-images-of-iconic-world-landmarks/"><em>10 breathtaking restored images of iconic world landmarks</em></a></strong></span></p> <p><span style="text-decoration: underline;"><strong><a href="/travel/international-travel/2016/05/earth-horizon-international-space-station-video/"><em>Earth’s horizon from the International Space Station</em></a></strong></span></p> <p><span style="text-decoration: underline;"><strong><a href="/travel/international-travel/2016/05/incredible-photos-reveal-world-hidden-beauty/"><em>10 incredible photos reveal the world’s hidden beauty</em></a></strong></span></p>

News

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Tigerair in trouble over travel insurance claim

<p>Tigerair came into a spot of bother recently when it was investigated by the Australian Securities Investment Commission (ASIC) regarding travel insurance booked on the airline’s website.</p> <p>The dispute came from a minor detail in the 15,000 word product disclosure statement which revealed that passengers were not actually covered for flight delays, cancellations and rescheduling with “pre-ticked” travel insurance.</p> <p>ASIC’s main concern was that website representations were not consistent with that which is set out in the policies and the product disclosure statements.</p> <p>“Insurance and other financial products should not be promoted in a way that misleads consumers about the price and benefits of the product,” said ASIC deputy chairman Peter Kell. “Consumers should be confident they are paying the price and getting the benefits that they understand they are getting. ASIC will continue to monitor advertising to ensure it’s not misleading.”</p> <p>Following the concerns raised by Australia’s corporate regulator, Tigerair promptly removed the misleading representations on its site. But the case stands as an important reminder to the importance of understanding the detail hidden in product disclosure statements and remaining vigilant as a consumer.</p> <p>Spokesman for consumer advocacy group CHOICE, Tom Godfrey, said, “While it’s important to have international travel insurance, purchasing the wrong policy can leave you high and dry and thousands of dollars out of pocket.”</p> <p>“Don’t let yourself be tricked by the airlines’ one-size-fits-all travel insurance. It’s particularly important for consumers with pre-existing medical conditions to take their time to read the detail of the policy and if in doubt contact their insurer to find out what is, and what isn’t covered.”</p> <p><em><strong>No matter where you’re travelling to, making sure you know how to access your cash while away – and in the most affordable way – is very important. Easy to use and with countless benefits, the Over60 Cash Passport allows you to securely access your cash in the same way you use an ATM or credit card­. <span style="text-decoration: underline;"><a href="https://oversixty.cashpassport.com.au">To apply for a card today, click here.</a></span></strong></em></p> <p><strong>Related links:</strong></p> <p><em><strong><span style="text-decoration: underline;"><a href="/travel/travel-insurance/2016/01/travel-scams-to-watch-out-for-in-2016/">16 travel scams to watch out for in 2016</a></span></strong></em></p> <p><em><strong><span style="text-decoration: underline;"><a href="/travel/travel-insurance/2016/01/simple-measures-to-avoid-sickness-overseas/">8 simple measures to avoid sickness overseas</a></span></strong></em></p> <p><em><strong><span style="text-decoration: underline;"><a href="/travel/travel-insurance/2016/01/common-travel-insurance-exclusions/">8 common travel insurance exclusions</a></span></strong></em></p>

Insurance

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Tigerair in trouble over travel insurance claim

<p>Tigerair came into a spot of bother recently when it was investigated by the Australian Securities Investment Commission (ASIC) regarding travel insurance booked on the airline’s website.</p> <p>The dispute came from a minor detail in the 15,000 word product disclosure statement which revealed that passengers were not actually covered for flight delays, cancellations and rescheduling with “pre-ticked” travel insurance.</p> <p>ASIC’s main concern was that website representations were not consistent with that which is set out in the policies and the product disclosure statements.</p> <p>“Insurance and other financial products should not be promoted in a way that misleads consumers about the price and benefits of the product,” said ASIC deputy chairman Peter Kell. “Consumers should be confident they are paying the price and getting the benefits that they understand they are getting. ASIC will continue to monitor advertising to ensure it’s not misleading.”</p> <p>Following the concerns raised by Australia’s corporate regulator, Tigerair promptly removed the misleading representations on its site. But the case stands as an important reminder to the importance of understanding the detail hidden in product disclosure statements and remaining vigilant as a consumer.</p> <p>Spokesman for consumer advocacy group CHOICE, Tom Godfrey, said, “While it’s important to have international travel insurance, purchasing the wrong policy can leave you high and dry and thousands of dollars out of pocket.”</p> <p>“Don’t let yourself be tricked by the airlines’ one-size-fits-all travel insurance. It’s particularly important for consumers with pre-existing medical conditions to take their time to read the detail of the policy and if in doubt contact their insurer to find out what is, and what isn’t covered.”</p> <p><em><strong>No matter where you’re travelling to, making sure you know how to access your cash while away – and in the most affordable way – is very important. Easy to use and with countless benefits, the Over60 Cash Passport allows you to securely access your cash in the same way you use an ATM or credit card­. <span style="text-decoration: underline;"><a href="https://oversixty.cashpassport.com.au">To apply for a card today, click here.</a></span></strong></em></p> <p><strong>Related links:</strong></p> <p><em><strong><span style="text-decoration: underline;"><a href="/travel/travel-insurance/2016/01/travel-scams-to-watch-out-for-in-2016/">16 travel scams to watch out for in 2016</a></span></strong></em></p> <p><em><strong><span style="text-decoration: underline;"><a href="/travel/travel-insurance/2016/01/simple-measures-to-avoid-sickness-overseas/">8 simple measures to avoid sickness overseas</a></span></strong></em></p> <p><em><strong><span style="text-decoration: underline;"><a href="/travel/travel-insurance/2016/01/common-travel-insurance-exclusions/">8 common travel insurance exclusions</a></span></strong></em></p>

Insurance

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