The best chemists revealed
<p>Blooms The Chemist has been given Canstar Blue’s Most Satisfied Customer award for pharmacies in 2015. Blooms scored five stars for overall satisfaction, service, range of health products, pharmacists’ availability and advice provided.</p>
<p>The survey was undertaken by speaking with 2,422 Australians who made a purchase at a pharmacy (not online) over the past 6 months.</p>
<p>Four stars were given to Chemmart, Guardian, Good Price Pharmacy Warehouse, Discount Drug Stores and Amcal for overall satisfaction.</p>
<p>Chemist Warehouse, My Chemist, Priceline, Soul Pattinson and Terry White, were all awarded three stars.</p>
<p>“A lot of factors come into play when you visit your local pharmacy and if any of them are lacking, customers are going to be disappointed,” said the head of Canstar Blue, Megan Doyle. “Striking the perfect balance between quality products, great service and advice, and pharmacist availability, is the challenge facing the big pharmacy chains.</p>
<p>“Our results show that some are getting the balance right, while others are succeeding in certain areas but not others. But overall, consumers are most satisfied with what they get from Blooms,” she said.</p>
<p>The survey showed that customer service was a greater driver of customer satisfaction than value for money.</p>
<p>“Once they enter a pharmacy, most people look for good customer service and advice,” said Ms Doyle. “The price of the products they buy becomes less important, which might also help to explain why so many favour big name brands, even when they believe they include the same ingredients as cheaper versions.”</p>
<p>According to the survey the advice given by instore pharmacists is trusted by 94 per cent of people, and 81 per cent would rather buy pharmaceutical products from a pharmacy than a supermarket. Three-quarters of respondents say that they would be in favour of pharmacists having more authority to issue repeat prescriptions.</p>
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