Technology

Mon, 11 Mar, 2019Over60

Scam alert: Is this happening on your phone or tablet?

Scam alert: Is this happening on your phone or tablet?

You may have noticed a variety of pop up advertisements appearing instead of an Over60 article recently, whenever you click on a link from the Over60 Facebook page. These often appear without an option to close the pop-up and can be very annoying, especially when you’re trying to read a story.

Unfortunately, this could be due to malicious software you have picked up from other seemingly safe websites.

The Over60 team has worked hard to find a solution to stop this from happening, as it is not something we have any control over, and the ads are not coming from the Over60 website.

We have outlined the steps below to follow to help stop the ads popping up on your device.

For Apple users (iPhone and iPad)

1. Go to the Settings app.

2. Scroll down and click on the Safari app.

3. Scroll all the way to the bottom and click Advanced.

4. Click Website Data.

5. Scroll all the way to the bottom and click Remove All Website Data.

6. Once nothing appears, you are done.

Don’t worry about your saved passwords or website history being removed. That won’t happen. Removing website data doesn’t impact your saved passwords or website history.

For Android users

  1. Head to the Settings menu. This can be found by tapping the cog icon in your notifications.
  2. Find Apps (or Applications, depending on your device) in the menu and then find your internet browser, this is likely to be Chrome.
  3. Tap on Storage and the buttons for clearing the cache and app data will become available.

However, if you don’t want to go through each app and clear out the cache, there’s a simpler way to clear your cache settings for your entire phone. Go to Settings > Storage > Cached Data and then tap OK in the confirmation window to remove all cached data from your phone.

Whilst Over60 continually take significant steps to ensure our website is kept safe for our community, we do encourage all of our users to periodically clear their cache to protect themselves from malicious software threats.

Did this solution work for you? Let us know in the comments.

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