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Mistake in email causes Virgin Australia passenger to miss flight

<p>A Virgin Australia passenger was left $800 out of pocket after he arrived at a closed check-in desk despite arriving well before the departure time, and he now believes that it's because of a mistake in the email he received from the airline. </p> <p>Max Cameron, 64, flies several times a week between Launceston airport in Tasmania and Melbourne for work, and received an email from the airline saying his flight was delayed back in January. </p> <p>"I got a text and an email from Virgin saying, very sorry to let you know your plane has been delayed by 45 minutes,"  he told <em>Yahoo News Australia</em>. </p> <p>The email also read "Check-in will now close 30 minutes prior to this time."</p> <p>"I thought, well done Virgin. You've come through… you've let me know when I have to be there. And as a result, I got out to the airport at 9:25pm for a 9:45pm closure of check-in," Cameron said. </p> <p>However when he arrived there was "literally not one person in the Virgin terminal,"  so he eventually had to leave, with no choice but to buy another flight ticket which cost him $800 including extra accommodation and transport costs. </p> <p>"I put my tail between the legs, went back and bought another ticket. I was very annoyed about that but I had no choice... check-in closed early," he said.</p> <p>After submitting an enquiry to the customer service team, they told him he had to arrive 30 minutes before the <em>original</em> departure time - a different instruction to what he received in the email, with the revised departure time. </p> <p>At the time, the enquiry was closed and the team said he would not receive any compensation. </p> <p>Cameron, who was unsatisfied with the response, then spoke to a supervisor at the airport, who told him: "Oh my God, it looks like they sent you the wrong email".</p> <p>According to Yahoo News Australia, Cameron reportedly did receive incorrect information which led him to miss his flight. </p> <p>Cameron has since been in touch with the airline and hopes to be reimbursed, but remains "unhappy" after what he had to go through. </p> <p>"It's not the money but the lack of accountability... there is no service mentality anymore," he said.</p> <p>"What Virgin has done to me is just so wrong".</p> <p><em style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 16px; vertical-align: baseline; color: #323338; font-family: Figtree, Roboto, 'Noto Sans Hebrew', 'Noto Kufi Arabic', 'Noto Sans JP', sans-serif; background-color: #ffffff; outline: none !important;">Images: Yahoo News / Getty</em></p>

Travel Trouble

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"Eviction season": Real estate slammed for callous Christmas email

<p>A real estate agency has been forced to apologise after tenants were sent a callous email about paying their rent on time over the Christmas period. </p> <p>The email, which is believed to be sent by Professionals Taylor Lakes in Melbourne, referred to the festive period as "eviction season", and encouraged renters to make timely payments to ensure "your living arrangements are not jeopardised over this festive period".</p> <p>"Christmas is a fantastic time of year and also a very busy time," the email begins.</p> <p>"Christmas time is also known in property circles as 'eviction season' as so many people choose to use their rental payments for Christmas spending instead of ensuring that their family accommodation remains top priority over this period.</p> <p>"We see so many tenants fall behind in their rent and then get into the position where they are not able to catch up, as this is their biggest financial obligation."</p> <p>The agency said it didn't want to be tasked with the "unfortunate job" of having to remove and evict them from their homes over Christmas. </p> <p>"We find this action very unpleasant for everyone concerned and we all enjoy our Christmas much less because of it," it said.</p> <p>"We urge you to pay careful attention and ensure that throughout December and January, you pay your rent on time, every time!"</p> <p>The email was met with a wave of backlash online, with many calling the message "thoughtless" and "not professional". </p> <p>"This is just appalling," Anti-Poverty Network SA wrote on Facebook.</p> <p>Professionals chief executive Katherine Gonzalez-Cork said the email was brought to her attention on Wednesday morning, and offered an apology to the recipients.</p> <p>"The email was distributed to tenants directly from the Taylors Lakes office and the content was not endorsed by me or the Board of Professionals and does not represent our company's expectations of communication with our property renters," she said.</p> <p><em>Image credits: Getty Images</em></p>

Money & Banking

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Why do I get so much spam and unwanted email in my inbox? And how can I get rid of it?

<p><em><a href="https://theconversation.com/profiles/kayleen-manwaring-8735">Kayleen Manwaring</a>, <a href="https://theconversation.com/institutions/unsw-sydney-1414">UNSW Sydney</a></em></p> <p>Spam might not have brought an end to the internet or email, as some dire predictions <a href="https://www.zdnet.com/article/why-spam-could-destroy-the-internet/">in the early 2000s</a> claimed it could – but it’s still a massive pain.</p> <p>Despite all the spam being removed by spam-filtering technologies, most people still receive spam every day. How do these messages end up flooding our inboxes? And are there any legal consequences for the senders?</p> <h2>What is spam?</h2> <p>The Organisation for Economic Co-operation and Development (OECD) noted in 2004 “there does not appear to be a widely agreed and workable definition for spam” across jurisdictions – and this remains true today.</p> <p>That said, “spam” generally <a href="https://www.oecd-ilibrary.org/docserver/232784860063.pdf?expires=1693541947&amp;id=id&amp;accname=ocid177499&amp;checksum=D0C5BDAC49951DF353618B8E38483253">refers to</a> unsolicited electronic messages. These are often sent in bulk and frequently advertise goods or services. It also includes scamming and phishing messages, according to the OECD.</p> <p>Most people think of spam in the form of emails or SMS messages. However, what we now call spam actually predates the internet. In 1854, a spam telegram was sent to British politicians advertising the opening hours of dentists who <a href="https://www.theguardian.com/technology/2013/aug/09/why-spammers-are-winning-junk-mail">sold tooth-whitening powder</a>.</p> <p>The first spam email came more than 100 years later. It was reportedly sent to 600 people on May 3 1978 <a href="https://web.archive.org/web/20080628205216/http://www.latimes.com/technology/la-fi-spam11may11001420,1,5168218,full.story">through ARPAnet</a> – a precursor to the modern internet.</p> <p>As for how much spam is out there, the figures vary, possibly due to the various <a href="https://www.spamhaus.org/consumer/definition/">definitions of “spam”</a>. One source reports the average number of spam emails sent daily in 2022 was about <a href="https://dataprot.net/statistics/spam-statistics/">122.33 billion</a> (which would mean more than half of all emails were spam). As for text messages, another source reports a daily average of 1.6 billion <a href="https://thesmallbusinessblog.net/spam-text-statistics/">spam texts</a>.</p> <h2>Where do spammers get my details?</h2> <p>Each time you enter your email address or phone number into an e-commerce website, you may be handing it to spammers.</p> <p>But sometimes you may even receive spam from entities you don’t recognise. That’s because businesses will often transfer customers’ contact information to related companies, or sell their data to third parties such as data brokers.</p> <p>Australia’s Privacy Act 1988 somewhat limits the transfer of personal information to third parties. However, these laws <a href="https://theconversation.com/accc-says-consumers-need-more-choices-about-what-online-marketplaces-are-doing-with-their-data-182134">are weak</a> – and <a href="http://handle.unsw.edu.au/1959.4/unsworks_75600">weakly enforced</a>.</p> <p>Some entities also use “address-harvesting” software to search the internet for electronic addresses that are captured in a database. The collector then uses these addresses directly, or sells them to others looking to send spam.</p> <p>Many jurisdictions (including <a href="http://www8.austlii.edu.au/cgi-bin/viewdoc/au/legis/cth/consol_act/sa200366/s19.html">Australia</a>) prohibit these harvesting activities, but they are still <a href="https://www.projecthoneypot.org/statistics.php">common</a>.</p> <h2>Is spamming against the law?</h2> <p>Australia has had legislation regulating spam messaging since 2003. But the <a href="https://www.legislation.gov.au/Details/C2016C00614">Spam Act</a> surprisingly does not define the word “spam”. It tackles spam by prohibiting the sending of <a href="http://www8.austlii.edu.au/cgi-bin/viewdoc/au/legis/cth/consol_act/sa200366/s15.html">unsolicited commercial electronic messages</a> containing offers, ads or other promotions of goods, services or land.</p> <p>However, if the receiver <a href="http://www8.austlii.edu.au/cgi-bin/viewdoc/au/legis/cth/consol_act/sa200366/sch2.html">consented</a> to these types of messages, the prohibition does not apply. When you buy goods or services from a company, you will often see a request to click on a “yes” button to receive marketing promotions. Doing so means you have consented.</p> <p>On the other hand, if your phone or inbox are hit by commercial messages you haven’t agreed to receive, that is a breach of the <a href="https://austlii.edu.au/cgi-bin/viewdb/au/legis/cth/consol_act/sa200366/">Spam Act</a> by the sender. If you originally signed up to receive the messages, but then unsubscribed and the messages kept coming after <a href="https://austlii.edu.au/cgi-bin/viewdoc/au/legis/cth/consol_act/sa200366/sch2.html">five business days</a>, that is also illegal. Senders must also include a <a href="https://austlii.edu.au/cgi-bin/viewdoc/au/legis/cth/consol_act/sa200366/s18.html">functioning unsubscribe facility</a> in every commercial message they send.</p> <p>Spammers can be penalised for breaches of the Spam Act. In the past few months alone, <a href="https://www.acma.gov.au/articles/2023-06/commonwealth-bank-penalised-355-million-spam-breaches">Commonwealth Bank</a>, <a href="https://www.acma.gov.au/articles/2023-08/doordash-penalised-2-million-spam-breaches">DoorDash</a> and <a href="https://www.acma.gov.au/articles/2023-06/mycar-tyre-auto-penalised-1m-spam-breaches">mycar Tyre &amp; Auto</a> were fined more than A$6 million in total for breaches.</p> <p>However, most spam comes from outside Australia where the laws aren’t the same. In the United States spam is legal under the <a href="https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business">CAN-SPAM Act</a> until you opt out. Unsurprisingly, the US <a href="https://talosintelligence.com/reputation_center/email_rep#spam-country-senders">tops the list</a> of countries where the most spam originates.</p> <p>Although spam sent to Australia from overseas <a href="https://austlii.edu.au/cgi-bin/viewdoc/au/legis/cth/consol_act/sa200366/s16.html">can still breach</a> the Spam Act – and the Australian Communications and Media Authority (ACMA) co-operates with overseas regulators – overseas enforcement actions are difficult and expensive, especially if the spammer has disguised their true identity and location.</p> <p>It’s worth noting that messages from political parties, registered charities and government bodies aren’t prohibited – nor are messages from educational institutions to students and former students. So while you might consider these messages as “spam”, they can legally be <a href="http://www8.austlii.edu.au/cgi-bin/viewdoc/au/legis/cth/consol_act/sa200366/sch1.html">sent freely without consent</a>. Factual messages (without marketing content) from businesses are also legal as long as they include accurate sender details and contact information.</p> <p>Moreover, the Spam Act generally only covers spam sent via email, SMS/MMS or instant messaging services, such as WhatsApp. Voice calls and faxes aren’t covered (although you can use the <a href="https://www.donotcall.gov.au/">Do Not Call Register</a> to block some commercial calls).</p> <h2>Staying safe from spam (and cyberattacks)</h2> <p>Spam isn’t only annoying, it can also be dangerous. Spam messages can contain indecent images, scams and <a href="https://www.cyber.gov.au/learn-basics/explore-basics/watch-out-threats/phishing-emails-and-texts">phishing attempts</a>. Some have <a href="https://www.cyber.gov.au/threats/types-threats/malware">malware</a> (malicious software) designed to break into computer networks and cause harm, such as by stealing data or money, or shutting down systems.</p> <p>The <a href="https://www.cyber.gov.au/protect-yourself/securing-your-email/email-security/protect-yourself-malicious-email">Australian Cyber Security Centre</a> and <a href="https://www.acma.gov.au/dealing-with-spam">ACMA</a> provide useful tips for reducing the spam you get and your risk of being hit by cyberattacks. They suggest to:</p> <ol> <li> <p>use a spam filter and block spammers – email and telecommunications providers often supply useful tools as part of their services</p> </li> <li> <p>unsubscribe from any emails you no longer want to receive – even if you originally agreed to receive them</p> </li> <li> <p>remove as much of your contact details from websites as you can and always restrict the sharing of your personal information (such as name, birth date, email address and mobile number) when you can – beware of pre-ticked boxes asking for your consent to receive marketing emails</p> </li> <li> <p>install cybersecurity updates for your devices and software as you get them</p> </li> <li> <p>always think twice about opening emails or clicking on links, especially for messages promising rewards or asking for personal information – if it looks too good to be true, it probably is</p> </li> <li> <p>use <a href="https://theconversation.com/what-is-multi-factor-authentication-and-how-should-i-be-using-it-191591">multi-factor authentication</a> to access online services so even if a scam compromises your login details, it will still be difficult for hackers to break into your accounts</p> </li> <li> <p>report spam to your email and telecommunications providers, and to <a href="https://www.acma.gov.au/dealing-with-spam#complain-or-forward-spam-to-the-acma">ACMA</a>. <!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/208665/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> </li> </ol> <p><a href="https://theconversation.com/profiles/kayleen-manwaring-8735"><em>Kayleen Manwaring</em></a><em>, Senior Research Fellow, UNSW Allens Hub for Technology, Law &amp; Innovation and Senior Lecturer, School of Private &amp; Commercial Law, UNSW Law &amp; Justice, <a href="https://theconversation.com/institutions/unsw-sydney-1414">UNSW Sydney</a></em></p> <p><em>Image credits: Getty Images</em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/why-do-i-get-so-much-spam-and-unwanted-email-in-my-inbox-and-how-can-i-get-rid-of-it-208665">original article</a>.</em></p>

Technology

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Devastating leaked email places Jenny Craig on brink of collapse

<p dir="ltr">Weight loss firm Jenny Craig is reportedly closing its doors after four decades leading the industry. </p> <p dir="ltr">According to leaked staff communications, <em>NBC News</em> have shared that the company’s corporate and salaried field employees will face their final day of work on May 5, while their hourly staff will experience theirs on May 9. In the email, Jenny Craig explained that this was occurring “due to its inability to secure additional financing”. </p> <p dir="ltr">Employees were informed, however, that they would be receiving a “final pay cheque, including your full compensation earned through your last day of work and all accrued, unused paid time off”. </p> <p dir="ltr">Rumours have circled the company for some time, with <em>Bloomberg</em> reporting in just April 2023 that they were on the hunt for a buyer. The publication claimed that a source told them the company was “considering a bankruptcy filing” if their efforts to secure a buyer failed.</p> <p dir="ltr"><em>Bloomberg </em>also shared the news that the company was in around $250,000 USD in debt (~$376,000 AUD/NZD).</p> <p dir="ltr">Around the same time, corporate staff at the company’s California office received notice that they would be closing June 24, but that that day may actually be as soon as the next Friday. An FAQ was also released to them, alongside an explanation that they would be decreasing their physical operations to make way for their more e-commerce focussed business model. </p> <p dir="ltr">As a spokesperson told <em>NBC News</em> in the wake of the reports of potential layoffs, the company was “embarking on the next phase of our business to evolve with the changing landscape of today’s consumers. </p> <p dir="ltr">“Like many other companies, we’re currently transitioning from a brick-and-mortar retail business to a customer-friendly, e-commerce driven model. We will have more details to share in the coming weeks as our plans are solidified.”</p> <p dir="ltr">Despite this assurance, even coupled with the latest communications, it remains unclear whether or not that transition will still be taking place, with employees left in a state of limbo. </p> <p dir="ltr">The industry supergiant currently employs over 1,000 members of staff, with approximately 500 stores - both company-owned and franchised - across just the United States and Canada, with a further 600 around the rest of the world, including Australia. </p> <p dir="ltr">The company was actually founded in Melbourne in 1983, by husband and wife Jenny and Sidney Craig. The American couple went on to take their venture back to the states, but not until two years later in 1985. </p> <p dir="ltr">And while the situation looks dire overseas, an employee did tell Bloomberg that franchise-owned locations “may remain open”, though this is yet to be confirmed.</p> <p dir="ltr"><em>Images: Getty</em></p>

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Leaked email advises landlords to increase rent amid housing crisis

<p dir="ltr">A real estate agency in Brisbane has come under fire over a leaked email in which landlords were advised to consider raising rents by more than 20 percent amid Australia’s worsening rental crisis.</p> <p dir="ltr">The email, sent by Ray White East End, asked landlords to consider whether their properties were being “under-rented” and advised them to increase rents by “above 20 percent” - more than double the rate of inflation - with potential earnings of an extra $10,000 a year.</p> <p dir="ltr">“Our property managers have been reviewing all our lease renewals and on average recommending a 17% rent increase on the leases renewed in October &amp; November this year,” the email said, per <em><a href="https://www.theguardian.com/australia-news/2022/oct/17/brisbane-real-estate-agency-advises-landlords-to-increase-rents-by-over-20-amid-housing-crisis" target="_blank" rel="noopener">The Guardian</a></em>.</p> <p dir="ltr">“As we are planning December lease renewals, the average lease renewal recommendation is above 20%. This can be as much as $10,000 per year in additional rental income.”</p> <p dir="ltr">The agency said that “many landlords are not being provided with the information to make an informed decision” about rent increases, claiming that landlords were being advised to sign long-term leases with increases of $5 to $20 a week.</p> <p dir="ltr">The email also said that most tenants “are agreeable” to the increases and would understand that it is “fair and reasonable” based on what is available on the market.</p> <p dir="ltr">“On average, apartments in West End/Highgate Hill/South Brisbane/Brisbane CBD are renting for one bedroom $480 to $520+ [a week and for] two bedrooms $675 to $850+ [a week],” the email said.</p> <p dir="ltr">“If you are not achieving these rents (at a minimum), you should be asking why?”</p> <p dir="ltr">It comes as the Queenlsand government prepares to hold a housing summit to address rising homlessness and rental stress across the state.</p> <p dir="ltr">Penny Carr, the chief executive at advocacy organisation Tenants Queensland, said the email was an example of “opportunistic price-gouging” that is happening across Australia at the moment.</p> <p dir="ltr">“Rents are unaffordable for people at the moment and tenants are having to absorb increases because of fear of not finding another property or becoming homeless,” she said.</p> <p dir="ltr">“We should only allow rent increases above CPI if they’re justifiable and there’s been major work to the property or something’s had to be replaced.”</p> <p dir="ltr">Ms Carr said rent increases have been due to vacancy rates and supply and demand, and that the email dispels the myth that a land tax proposed by the government last year for interstate investors is to blame.</p> <p dir="ltr">Meanwhile, Ray White East End principal realtor Luke O’Kelly said rental affordability relies on investors.</p> <p dir="ltr">“Over the past 12 months, Brisbane has had some of the strongest population growth in the country and this has most clearly shown up in rental growth,” Mr O’Kelly said.</p> <p dir="ltr">“Right now, Brisbane doesn’t have enough homes for those that want to live here … with rents rising so quickly, Brisbane needs more property investors.”</p> <p dir="ltr">Fiona Caniglia, executive director of not-for-profit housing and homelessness organisation Q Shelter, said the timing of the email couldn’t be worse.</p> <p dir="ltr">“It is disappointing to hear this the week of the emergency housing summit to be honest,” she told <em><a href="https://www.news.com.au/finance/real-estate/renting/dont-have-enough-homes-rental-agency-ray-white-tries-to-increase-rent-by-20-per-cent/news-story/e4ff2ab4807fffe3b50b90fe81069156" target="_blank" rel="noopener">news.com.au</a></em>.</p> <p dir="ltr">“We already know that many vulnerable Queenslanders are struggling to secure a rental property in the first place.”</p> <p dir="ltr">“There are record numbers of people showing up for the small number of properties listed right across Queensland. Such an increase will only benefit those on higher incomes and will of course again negatively affect vulnerable Queenslanders, forcing more people into homelessness.”</p> <p dir="ltr">Ray White’s chief economist Nerida Conisbee defended the email in a statement shared with the outlet, saying that the market is currently ideal for investors.</p> <p dir="ltr">“Right now, Brisbane doesn’t have enough homes for those that want to live here,” she said.</p> <p dir="ltr">“This is making it tough for renters but does make it a good place to invest. While red hot house price growth is unlikely to start up again in the near future, yields are increasing as rents rise.”</p> <p dir="ltr">With Australians paying an extra $7.1 billion in rent over the past year and the average renter spending $62 more a week than this time last year, Greens housing and homelessness spokesperson Max Chandler-Mather said the email showed that urgent action is needed.</p> <p dir="ltr">“It’s this sort of flagrant price-gouging that demonstrates exactly why we need a national two-year freeze on rent increases,” he said.</p> <p><span id="docs-internal-guid-605890c5-7fff-934e-a79a-b24009315c32"></span></p> <p dir="ltr"><em>Image: Getty Images</em></p>

Real Estate

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Beauty brand praised for “thoughtful” opt-out email

<p dir="ltr">Beauty brand Mecca has received a divisive response after sending out a marketing email giving subscribers the chance to opt out of Father’s Day promotions. </p> <p dir="ltr">The email, which was sent to all members of the Australian site last week, gave those who didn't celebrate Father's Day due to poor relationships or death a chance to opt out of further emails. </p> <p dir="ltr">“An option to opt out,” the email subject read. </p> <p dir="ltr">“Sometimes it's nice to choose which emails you see from us. In the lead up to Father's Day, we understand if you don't want to receive emails on the subject - so we've made it easy to opt out.”</p> <p dir="ltr">Thousands of Mecca customers flocked to Facebook to praise the brand's initiative, as many revealed that they had difficult relationships with their fathers.</p> <p dir="ltr">“I'm so glad for this email because I was burnt pretty hard by my dad and I don't need any reminders,” one woman said.</p> <p dir="ltr">“Even if it's not a go-to place for Father's Day gifts it's still great to see the initiative! I just hope they do the same for Mother's Day because I also don't have her around and it hurts to see,” she added.</p> <p dir="ltr">While the brand received a lot of praise for the email, others slammed it as a “shameful marketing stunt” and condemned people for being “overly sensitive”.</p> <p dir="ltr">“I think a lot more thought could have gone into it,” wrote one disgruntled customer. “I understand the sentiment but the specific reference to Father's Day was a bit weird.”</p> <p dir="ltr">“I don't remember getting one of these for Mother's Day. Why not a general email with a list of holidays allowing customers to choose which ones they want to opt out of?” she asked.</p> <p dir="ltr">While some people opposed the emails, the reception was largely positive, with customers calling on other brands to do the same. </p> <p dir="ltr"><em>Image credits: Supplied</em></p>

Beauty & Style

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Man rejected from interview through accidental email to management

<p dir="ltr">Alexander Wood was refused an opportunity to be interviewed for a position he applied for thanks to an accidental HR email.</p> <p dir="ltr">This was the third time Alexander applied for a barista position at Utica Coffee Roasting Company in New York. </p> <p dir="ltr">He was interviewed by the company in April 2021 and was offered the role but was unable to accept due to his living circumstances. </p> <p dir="ltr">In December 2021, after reapplying, HR got in touch with Alexander saying they will set up a time for an interview…but no one got back to him.</p> <p dir="ltr">After applying again recently in March 2022, Alexander was rejected from any interview after he was CC’d in an email from HR saying he never showed up last time. </p> <p dir="ltr">“Well, today is the first time I got CC'ed on an email I should not have been,” he wrote on Facebook on March 15. </p> <p dir="ltr">“It was an email an HR employee meant to send to management about how I never showed up for an interview and I was CC'd into their responses.”</p> <p dir="ltr">He explained that he was at an “all-time low in my life, I had just left downstate after being rendered homeless for over a week, I had left my toxic relationship, and I was legally tied to an apartment that I did not feel safe living in.” </p> <p dir="ltr">After sorting out his life, Alexander applied once again, only to randomly check his phone and saw the “triggering email” from the company. </p> <p dir="ltr">“I got hopeful and checked when I could only to find out it was an email meant for the other managers talking about how I never showed up for an interview,” he continued.</p> <p dir="ltr">Sharing a screenshot of the email thread, HR had informed management that Alexander had allegedly not shown up for a previous interview.</p> <p dir="ltr">“Well that’s interesting ok so lets reject him…” management responded. </p> <p dir="ltr">Alexander said he would “never no-call, no-show an interview, especially at that point in my life.”</p> <p dir="ltr">Shocked at their unprofessionalism, Alexander responded with proof of their emails showing that someone from HR would get in contact with him but didn’t. </p> <p dir="ltr">“I am absolutely astonished at the carelessness in this situation. Needless to say, I will not get a job there and will most likely never step foot in the establishment again. </p> <p dir="ltr">“I'm confident in my skills and I hold enough pride not to put up with this kind of absolute garbage. These are the things you don’t do with your business.”</p> <p dir="ltr"><em>Image: Facebook</em></p>

Money & Banking

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Serious claim about Ben Roberts-Smith’s most private emails

<p><span style="font-weight: 400;">Ben Roberts-Smith’s lawyers </span><a rel="noopener" href="https://www.abc.net.au/news/2021-09-17/ben-roberts-smith-ex-wife-accesses-email-101-times/100469928" target="_blank"><span style="font-weight: 400;">have accused</span></a><span style="font-weight: 400;"> his ex-wife Emma Roberts of accessing the veteran’s email more than 100 times, as the case between the former couple continues in court.</span></p> <p><span style="font-weight: 400;">The case is running at the same time as his defamation proceedings against several newspapers.</span></p> <p><span style="font-weight: 400;">During the defamation case, Mr Roberts-Smith’s opponents issued a notice to produce specific documents.</span></p> <p><span style="font-weight: 400;">His legal team suspects the notice may have been issued following access to an email address he used for confidential correspondence.</span></p> <p><span style="font-weight: 400;">They have accused Ms Roberts of accessing the account and passing confidential information on to third parties, with Telstra records suggesting a close friend of Ms Roberts may have accessed the account.</span></p> <p><span style="font-weight: 400;">Arthur Moses SC, Mr Roberts-Smith’s barrister, applied to add Ms Roberts’ best friend Danielle Scott and her husband as respondents in the case currently being heard in the Federal Court.</span></p> <p><span style="font-weight: 400;">Mr Moses claimed that Telstra records established that either Ms Scott or her husband accessed a “hosting account” of RS Group Australia, the company Mr Roberts-Smith owns.</span></p> <p><span style="font-weight: 400;">He told the court the account was accessed “on at least 101 occasions” between January 2020 and May 2021.</span></p> <p><span style="font-weight: 400;">“The RS Group Australia email hosting account … is password-protected and enables a person, once logged on, to access the email account of any RS Group user, including the applicant’s,” Mr Moses said.</span></p> <p><span style="font-weight: 400;">The accusations come after Mr Roberts-Smith previously swore in an affidavit that neither Ms Scott or her husband had been given the password.</span></p> <p><span style="font-weight: 400;">Mr Moses said the Telstra records raised new issues, such as how the couple found the password, whether they had accessed Mr Roberts-Smith’s specific account, or whether they had shared confidential information with other parties.</span></p> <p><span style="font-weight: 400;">“If Ms Scott and her husband are not joined to these proceedings then the applicant [Mr Roberts-Smith] would have a basis to commence separate proceedings against them,” Mr Moses said.</span></p> <p><span style="font-weight: 400;">He continued, saying he would have included the pair as respondents when the case began, had his client been aware of the records.</span></p> <p><span style="font-weight: 400;">Justice Robert Bronwich reserved his decision.</span></p> <p><span style="font-weight: 400;">The defamation trial against the newspapers is currently on hold until at least November 1, and is expected to continue into 2022.</span></p> <p><em><span style="font-weight: 400;">Image: Getty</span></em></p>

Legal

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Urgent email warning to Aussies over China hackers

<div class="post_body_wrapper"> <div class="post_body"> <div class="body_text redactor-styles redactor-in"> <p>Australians are being urged to check their emails after a major Chinese infiltration of Microsoft's email system has left many exposed.</p> <p>There are fears that 7,000 servers are impacted by the threat in Australia after the Chinese state-backed hacker group known as HAFNIUM hit more than 30,000 servers in the USA.</p> <p>The campaign led by the hackers found recently discovered flaws in Microsoft Exchange software and stole emails while infecting computer servers with tools that left hackers to take control of the servers remotely.</p> <p>Brian Krebs, a cybersecurity expert, has reported on this massive breach.</p> <p>“At least 30,000 organizations across the United States — including a significant number of small businesses, towns, cities and local governments — have over the past few days been hacked by an unusually aggressive Chinese cyber espionage unit that’s focused on stealing email from victim organisations,” Krebs wrote in the<span> </span><a rel="noopener" href="https://krebsonsecurity.com/2021/03/at-least-30000-u-s-organizations-newly-hacked-via-holes-in-microsofts-email-software/" target="_blank">post</a>.</p> <p>One insider close to the incident explained whose been hit.</p> <p>“It’s police departments, hospitals, tons of city and state governments and credit unions,” said one source who’s working closely with federal officials on the matter.</p> <p>“Just about everyone who’s running self-hosted Outlook Web Access and wasn’t patched as of a few days ago got hit with a zero-day attack.”</p> <p>A zero-day attack is where hackers exploit potentially serious software security that the developer might be unaware of.</p> <p>The Microsoft Threat Intelligence Center (MSTIC) attributed the attacks with "high confidence" to a "state-sponsored threat actor" based in China which they named Hafnium.</p> <p>Microsoft is urging network owners to download the security patches available as soon as possible.</p> <p>It told customers "the best protection" was "to apply updates as soon as possible across all impacted systems".</p> <p>However, if your Microsoft Exchange servers have already been compromised, the patches are not "full protection against attack". You can find out<span> </span><a rel="noopener" href="https://msrc-blog.microsoft.com/2021/03/05/microsoft-exchange-server-vulnerabilities-mitigations-march-2021/" target="_blank">more information here.</a></p> </div> </div> </div>

Legal

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Leaked emails reveal patient zero for Victoria's second wave disaster

<p><span>Leaked emails have determined who patient zero is in regards to the resurgence of the disastrous second wave of COVID-19.</span><br /><br /><span>It has been revealed that the spread of the deadly infection has been linked back to a night duty manager at the Rydges hotel on Swanston Street - not actually a badly behaved security guard.</span><br /><br /><span>Leaked information shows that the night manager reported on Monday, May 25, that he had come down with a fever.</span><br /><br /><span>The following day Department of Jobs, Precincts and Regions officials were told the hotel employee had tested positive.</span><br /><br /><span>It is presumed he caught it from a returned traveller, who has not been identified.</span><br /><br /><span>The emails show a commendable effort was made to stop the spread of the infection, however their efforts were proven futile.</span></p> <p><img style="width: 500px; height: 281.25px;" src="https://oversixtydev.blob.core.windows.net/media/7837356/rydges-3.jpg" alt="" data-udi="umb://media/2c0bedc41c174b068038e22744c9635f" /><br /><br /><span>Seven security guards who were hired to patrol the hotel were stood down immediately and told to go home, isolate and get tested.</span><br /><br /><span>Another small number of hotel staff and health workers were told to do the same.</span><br /><br /><span>An email headed “Hotel staff member status and exposure to staff” reported on May 26 that the night manager himself was “now isolating at Rydges” and “feeling as well as can be expected”.</span><br /><br /><span>Unfortunately, it was already too late and attempts to curb the spread of the infection failed.</span><br /><br /><span>Five of the original seven guards, all from contractor Unified Security, soon returned positive COVID-19 tests.</span><br /><br /><span>The disease was spread to their families in the northern and western suburbs of Melbourne, which helped seed the second wave that has infected 15,863 Victorians, including 7866 active coronavirus cases as of Thursday.</span><br /><br /><span>As of Thursday, 275 people have died of COVID-19 in the state.</span><br /><br /><span>Officials assumed it was a security guard who had been the first one to contract the disease however as it turns out, it was the night manager.</span><br /><br /><span>There is no suggestion from any party that the hotel manager partook in any improper behaviour.</span><br /><br /><span>Victoria’s Health Minister Jenny Mikakos was running the operations of the crisis, however former Health Minister and Attorney General Jill Hennessy has taken charge.</span><br /><br /><span>“The suggestion that security guards ever had responsibility for infection control is one of the biggest myths of this debate,” a source closely involved in the hotel quarantine program told The Age.</span><br /><br /><span>“Private and public hospitals use security guards, but those guards don’t deliver babies, perform surgery or oversee infection control. Full responsibility for infection control lay with the authorised officers who were brought in from various government departments.”</span><br /><br /><span>Victoria Premier Daniel Andrews has created a board of inquiry to investigate the shortcomings in the</span><br /><span>hotel quarantine program.</span><br /><br /><span>Chief Health Officer Brett Sutton has previously revealed that genomic sequencing carried out by Melbourne’s Doherty Institute shows that most, if not all of Victoria’s second-wave cases, may be traceable back to breaches in hotel quarantine.</span><br /><br /><span>“Clearly there has been a failure in this program,” Professor Sutton said in July.</span></p>

News

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7 alarming things a hacker can do when they have your email address

<p><strong>1. Send emails from your address</strong></p> <p>This is probably the most obvious thing hackers can do with your email address, and it’s a nuisance for sure. Once hackers have your email address, they can use it to target more than just you, sending out email blasts to anyone (maybe even everyone!) in your contact list. As Garry Brownrigg, CEO &amp; Founder of <a href="https://www.quicksilk.com/">QuickSilk</a>, explains, “They can ‘spoof’ an email message with a forged sender address – they don’t even need your password for this.” The things they send can be anything from harmful malware to scams and requests for money; either way, you’d certainly rather they didn’t come from your address.</p> <p>And although it’s mostly harmless (most savvy internet users are able to catch on when they receive a scam email from a friend’s address), it could still be a problem in some cases. “If a criminal really wanted to hurt someone, they could use this as a way to hook a romantic partner, hack the victim’s employer, get the person in trouble at work, or cause any number of problems in their personal or professional life by impersonating them online,” says Jason Glassberg, co-founder of <a href="https://www.casaba.com/">Casaba Security</a> and former cybersecurity executive at Ernst &amp; Young and Lehman Brothers.</p> <p><strong>2. Send phishing emails</strong></p> <p>Since there isn’t a lot that hackers can do with just the email address, they’re not going to stop there. “When a hacker knows your email address, they have half of your confidential information – all they need now is the password,” warns Greg Kelley of <a href="https://www.vestigeltd.com/">Vestige Digital Investigations</a>. They employ a few different methods to access it, the most common being the phishing email. This is an email, in the guise of being a legitimate email from a trusted source, designed to trick you into logging in. “They might create a legitimate-sounding email that appears to be sent from a service such as Amazon, eBay, Paypal or any number of other popular services… Links in phishing emails will always direct the user to a purposefully built website that looks identical to the real service,” explains Ray Walsh, a digital privacy expert at <a href="https://proprivacy.com/">ProPrivacy.com</a>. “However, if people use the login on that fake website, the hacker instantly receives the credential and password for the real account.”</p> <p>Another way they can do this, ironically, is by sending you an email saying that your account is compromised or has been accessed from a new device, so you need to change your password for security reasons. (You’ve almost definitely had one of those at one point or another!) When you change your password, then your account really is compromised and the hacker has your password. Once hackers have your password, the range of things they can do becomes much greater.</p> <p><strong>3. Access your online accounts</strong></p> <p>Nowadays, our emails do double duty as our logins for scores of social media sites, in addition to Google Docs, online retailers, and so on. Internet users also have a very understandable tendency to use the same passwords for all of these accounts. And even if you don’t use the same password, the hacker can click the old ‘forgot password’ button and use the resulting email – which comes to your email address, which they do have the password for – to change the password, and voilà. Your accounts are their accounts, and they have access to anything on them that you do.</p> <p><strong>4. Access personal information</strong></p> <p>The things hackers can do with your information seem to be something of a chain reaction. Once a hacker has access to your online accounts, just think about all of the information that is right at their fingertips. Allan Buxton, Director of Forensics at SecureForensics, sums it up: “At a minimum, a search on Facebook can get a public name and, unless privacy protections are in place, the names of friends and possibly pictures,” he says. “Throw that email address into LinkedIn, and they’ll know where you work, who your colleagues are, your responsibilities, plus everywhere you worked or went to school. That’s more than enough to start some real-world stalking. That’s just two sites – we haven’t talked about political views, travel or favourite places they might glean from Twitter or Instagram.”</p> <p>Glassberg admits that such ‘real-world stalking’ is rare, sure, but anything is possible in an era where people document nearly everything online.</p> <p><strong>5. Steal financial information</strong></p> <p>Things start to get really problematic if hackers are able to find your credit or debit card information – which, more likely than not, you’ve sent via email at one point or another. Your online bank accounts can also be a major target for hackers, especially if you use your email address as a login for those, too. And, needless to say, once a hacker has access to those, your money is in serious jeopardy. “This is one of the biggest risks you’ll face from an email hack,” Glassberg says. “Once [hackers] have the email, it’s easy to reset the bank account and begin issuing transactions.” In addition to potentially being devastating of your finances, this can also hurt your credit score, as <a href="https://www.beenverified.com/">BeenVerified</a>’s Chief Communications Officer Justin Lavelle explains: “Cybercriminals can use your credit card details, open bank accounts in your name, and take out loans. It will likely ruin your credit card’s rating and your credit report will take a hit.”</p> <p><strong>6. Blackmail you</strong></p> <p>As if things weren’t scary enough, hackers can use your personal info to ruin, or threaten to ruin, your reputation. This is fairly rare, but it can happen, especially if a hacker finds something that the user wouldn’t want to be seen publicly. “[Hackers] can use this access to spy on you and review your most personal emails,” says Daniel Smith, head of security research at <a href="https://www.radware.com/">Radware</a>. “This kind of information could easily be used to blackmail/extort the victim.”</p> <p><strong>7. Steal your identity</strong></p> <p>This is definitely a worst-case scenario, but “once the hacker has your personally identifiable information, they can steal your identity,” Brownrigg warns. With information like your tax file number and credit card info, identity theft can sadly be well within reach for hackers. So, if you start noticing signs someone just stole your identity, consider that your email address may have been compromised.</p> <p><strong>How you can stay safe from hackers</strong></p> <p>Hopefully, though, you won’t have to encounter any of these problems, and there are some measures you can take to keep your information safe. Avoid using your verbatim email address as a login for other sites, and make sure that your password is strong and difficult to guess. You should also change those passwords every couple of months or so for maximum security. Glassberg also recommends securing your email account with two-factor authentication. This “[requires] a one-time code to be entered alongside the password in order to gain access to the email account,” he told RD. “In most cases, the code will be texted to the person’s phone, but there are also apps you can use, like Google Authenticator.”</p> <p>And, of course, just use common sense. Don’t share information or type in your email password on public WiFi networks, and be smart about the information you share over email.</p> <p><strong>What to do if you think you’ve been hacked</strong></p> <p>Starting to notice some strange online activity? There are a couple of ways you can try to get ahead before it gets too bad. If you hear about spam emails being sent from your address, change your password immediately. You should also tell your contacts so that they know to ignore anything coming from you. Finally, Lavelle offers some other suggestions: “Change your email settings to the highest privacy setting, scan your computer for malware and viruses, and be sure your browsers are updated,” he says.</p> <p><em>Written by Meghan Jones. This article first appeared in </em><em><a href="https://www.readersdigest.com.au/true-stories-lifestyle/science-technology/7-alarming-things-a-hacker-can-do-when-they-have-your-email-address">Reader’s Digest</a>. For more of what you love from the world’s best-loved magazine, </em><a href="http://readersdigest.innovations.com.au/c/readersdigestemailsubscribe?utm_source=over60&amp;utm_medium=articles&amp;utm_campaign=RDSUB&amp;keycode=WRA93V"><em>here’s our best subscription offer</em></a><em>.</em></p> <p><img style="width: 100px !important; height: 100px !important;" src="https://oversixtydev.blob.core.windows.net/media/7820640/1.png" alt="" data-udi="umb://media/f30947086c8e47b89cb076eb5bb9b3e2" /></p>

Technology

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Woolworths scam: Customers warned of emails offering gift cards

<p>A warning has been issued over a fake Woolworths email claiming to hold a customer survey.</p> <p>The email, which is sent from WoolworthsSurvey, says it is giving out “a limited number of Woolworths Gift Cards”. It includes a link to a purported one-minute survey, which the recipient is asked to complete.</p> <p>Woolworths confirmed the email is a scam and said it has been reported to the Australian Competition and Consumer Commission’s (ACCC) Scamwatch.</p> <p><img style="width: 500px; height: 409.091px; display: block; margin-left: auto; margin-right: auto;" src="https://oversixtydev.blob.core.windows.net/media/7829471/scam-3-1.jpg" alt="" data-udi="umb://media/42a23b6bd5b845259e3c17bb4804d208" /></p> <p> “Please note, that Woolworths will never email, message, or call you to ask for your personal or financial information including your password, credit card details or account information,” the supermarket giant said on its Scam Alerts page.</p> <p>“Our correspondence will prompt customers to log-in to their Woolworths account if we require you to update your personal information.”</p> <p><img style="width: 500px; height: 281.25px; display: block; margin-left: auto; margin-right: auto;" src="https://oversixtydev.blob.core.windows.net/media/7829465/scam-1.jpg" alt="" data-udi="umb://media/fee7e3445d41427ba174c56a1a34c391" /><img style="width: 500px; height: 281.25px; display: block; margin-left: auto; margin-right: auto;" src="https://oversixtydev.blob.core.windows.net/media/7829464/scam-2.jpg" alt="" data-udi="umb://media/711fc4cfc4e54ee18a0b8c2355938e12" /></p> <p>In June, the supermarket issued a warning over a fake Facebook page named “Woolworths Fans” which promoted giveaways of “free groceries” in exchange for shares and likes. “We have contacted Facebook to ask for the page to be taken down promptly,” Woolworths told<span> </span><a rel="noopener" href="https://au.news.yahoo.com/scam-alert-woolworths-warning-over-phishing-scam-facebook-page-offering-free-groceries-102648115.html" target="_blank"><em>Yahoo News Australia</em></a><span> </span>at the time.</p> <p>Monday marks the beginning of this year’s National Scams Awareness Week. ACCC said Australians are expected to lose more than $532 million to scams by the end of 2019, exceeding half a billion dollars for the first time.</p> <p>“Many people are confident they would never fall for a scam but often it’s this sense of confidence that scammers target,” ACCC Deputy Chair Delia Rickard said.</p> <p>“Scammers are professional businesses dedicated to ripping us off. They have call centres with convincing scripts, staff training programs, and corporate performance indicators their ‘employees’ need to meet.”</p> <p>Rickard advised being wary of anyone who made a contact out of the blue to solicit personal or banking details. “Remember, anyone could fall victim and no one is ‘too smart to be scammed’. Always ask yourself, ‘could this be a scam?’ and if you’re ever in doubt, decline the contact or hang up the phone – it’s often the safest option.”</p>

Money & Banking

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Scam alert: “Large volume of emails” pretending to be from Amazon

<p><span style="font-weight: 400;">Large volumes of scam emails pretending to be from Amazon have been sent out and flooding inboxes across the country. </span></p> <p><span style="font-weight: 400;">Email security company MailGuard have alerted people to the scam by providing images of the scam emails.</span></p> <p><span style="font-weight: 400;">“Your recent order on AMAZON.COM has been cancelled due to fraudulent activity detected,” the body of the email reads, before providing a link for the victim to click.</span></p> <p><span style="font-weight: 400;">Other emails sent by the scammers say that a recent order was unable to be delivered due to a wrong address.</span></p> <p><span style="font-weight: 400;">Once victims click on the “verify email” button in the message, hackers are able to get your private details.</span></p> <p><span style="font-weight: 400;">“Once the link is clicked, users are redirected to a page that initially asks them to enter their username and password,” explained MailGuard.</span></p> <p><span style="font-weight: 400;">“The site presents a message advising the recipient that Microsoft has detected suspicious activity on their computer.”</span></p> <p><span style="font-weight: 400;">Mailguard said that the ultimate goal of the phishing/scare site is to “trick the user into entering their username and password”.</span></p> <p><span style="font-weight: 400;">Amazon explained to </span><a href="https://www.9news.com.au/technology/amazon-email-scam-large-volume-of-phishing-emails-flooding-inboxes-australia/8639641d-d266-4b6f-a241-7505d67e61dd"><span style="font-weight: 400;">9News</span></a><span style="font-weight: 400;"> that they would never send unsolicited emails that ask to provide sensitive personal information.</span></p> <p><span style="font-weight: 400;">“Go to Your Orders to see if there is an order that matches the details in the email. If it doesn't match an order in Your Account, the message isn't from Amazon,” the company explained.</span></p>

Technology

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ANZ customers warned of elaborate new email scam

<p>ANZ customers have been warned to be vigilant about an elaborate email scam impersonating the bank.</p> <p>The email is disguised to appear as though it has been sent from an official ANZ email and tells customers that their online banking account “has been temporarily locked” due to an “unauthorised” transaction.</p> <p>According to <a rel="noopener" href="https://finance.nine.com.au/business-news/anz-email-scam-internet-banking-email-warning-for-customers/2a03f102-cda3-4fef-9645-1b42759fdfd6" target="_blank"><em>9Finance</em></a>, the message claims $300 had been paid to “Energy PRO Australia LTD” before providing a link to “regain access” to their account.</p> <p>The link redirects customers to a phishing page mirroring the financial institution’s website and prompts them to fill out their banking data, including username, password and answers to secret questions.</p> <blockquote class="twitter-tweet" data-lang="en"> <p dir="ltr">ANZ customers warned of very convincing scam <a href="https://t.co/N2sFKXLuQF">https://t.co/N2sFKXLuQF</a> <a href="https://t.co/6YDF1NAJbn">pic.twitter.com/6YDF1NAJbn</a></p> — news.com.au (@newscomauHQ) <a href="https://twitter.com/newscomauHQ/status/902658322981163011?ref_src=twsrc%5Etfw">August 29, 2017</a></blockquote> <p>After handing in their login details, customers are then faced with a page that simulates a blocked account scenario with three challenge questions to be answered. Once customers provide the answers, they are informed that their responses are incorrect.</p> <p>“This sole purpose of this elaborate phishing scam is to harvest the login credentials of ANZ customers so the criminals behind this scam can break into their bank accounts,” said Akankasha Dewan, social media manager at web and email security company <a rel="noopener" href="https://www.mailguard.com.au/blog/anz-phishing-email-scam-tells-users-their-security-challenge-answers-are-incorrect" target="_blank">MailGuard</a>.</p> <p>“By typing in your account number and password, you’re handing this sensitive account information to cybercriminals.”</p> <p>The email also attempts to appear more authentic by advising customers to contact the bank if they have any questions, with the official ANZ phone numbers provided in the message.</p> <p>“If you have any questions about your account, please call us on 13 13 14 or International 61 3 8699 6943. We’re here to help.”</p> <p>The bank advises that it will never send any email asking for account details or personal information. It also recommends looking out for signs of suspicious emails, including misspellings, poor grammar, failure to address the customer by name, strange email address, and patchy graphics or design.</p> <p>This is the latest scam to affect the bank. In March, ANZ warned its customers of a scam looking to confirm their “<a rel="noopener" href="https://www.oversixty.com.au/finance/legal/new-scam-warning-for-anz-bank-customers-beware-of-this-email/" target="_blank">challenge questions</a>” to purportedly protect customers and improve banking security.</p>

Technology

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Woman slams Kmart for “disgusting” customer service email

<p>23-year-old Sydney woman Georgia Rochelle was simply looking to give feedback on Kmart’s apparel offerings, but the department store’s response has left her reeling.</p> <p>Rochelle told <em><a rel="noopener" href="https://www.dailytelegraph.com.au/lifestyle/fashion/woman-outraged-by-kmarts-disgusting-customer-service-response/news-story/cf703198cc8dc8b2df3b184df3627645" target="_blank">news.com.au</a> </em>that she had been searching for plus size clothes in her local branch only to find “half a rack of ugly clothes” hidden behind rows of smaller-sized clothing. She also found that the activewear section had nothing that would fit her size 24 body, even though the store is supposed to stock up to size 26 for its women’s plus size range.</p> <p>She went on to message Kmart’s Facebook page to share her experience. While the initial response was friendly, the follow-up email she received on Monday horrified her.</p> <p>“While we try to cater for as many people as possible please understand people come in all shapes and sizes and we can’t cater for absolutely everyone,” the customer service representative wrote.</p> <p>“It is not entirely our job to make you feel good about yourself.”</p> <p>Rochelle said the email “shocked” her and “made me feel like I was in high school again.”</p> <p>However, Rochelle said she was more angered than embarrassed by the shaming response. “It’s so insulting I can say something about there being a limited range for plus-sized people, and they equate that with feeling bad about my body, which isn’t the case at all,” she said.</p> <p>“I don’t think your size is something to be embarrassed about. All it shows is that prejudice (against fat people) doesn’t go away – even when you’re supposed to be professional.”</p> <p>Other customers have joined Rochelle in lambasting the retailer for their “appalling” message. “Do you train your staff to be unprofessional and disrespectful to relevant and honestly needed feedback?” a shopper wrote on Kmart’s Facebook page.</p> <p>“Let's face it, your plus size section is completely awful,” said another.</p> <p>“Why are you not listening to your customers who are obviously willing to spend the money if only there was decents clothing to select from … There is a massive market for our size range and big shop names are not taking advantage of this.”</p> <p>Kmart has apologised for the mishap in a statement issued to <a rel="noopener" href="https://www.news.com.au/lifestyle/fashion/woman-outraged-by-kmarts-disgusting-customer-service-response/news-story/cf703198cc8dc8b2df3b184df3627645?fbclid=IwAR1otS70gurauXYU7Ui1i_4QDIA3nGKyru1KxK2WEGgsDZtD_71IN-SIQrM" target="_blank"><em>news.com.au</em></a>. “We are truly sorry for these comments and have spoken directly to this customer to apologise,” the statement said.</p> <p>“This does not reflect Kmart’s views at all. We want every customer that interacts with Kmart to have a pleasurable shopping experience, and on this occasion, we have not lived up to this commitment.”</p> <p>Rochelle said she has been invited by the retail giant to join a special focus group to improve the brand’s plus-size range, which she intends to accept.</p> <p>However, Janine Mison, director of plus size fashion agency United Curves is sceptical about the initiative.</p> <p><iframe src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2FJanineMison%2Fposts%2F2392333120786109&amp;width=500" width="500" height="644" style="border: none; overflow: hidden;" scrolling="no" frameborder="0" allowtransparency="true" allow="encrypted-media"></iframe></p> <p>“I've tried for years to work with Kmart Australia on this issue and spent quite some time and effort, attended meetings with their team, their CEO and provided feedback and suggestions from my extensive customer base,” Mison shared on her social media page.</p> <p>“They listen, they say all the right things, yet actions speak louder than words. ZERO change, ZERO improvement and if anything, a backwards slide.”</p> <p>Have you had any difficulties finding plus sized clothing at Kmart? Share with us in the comments.</p>

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New scam warning for ANZ bank customers – beware of this email

<p>ANZ are warning customers of a new email scam that’s targeting their internet banking login details.</p> <p>This is a sophisticated email scam, as the email address that’s being used looks similar to ANZ’s support email. The scam email address is: @anzsupport.cf. </p> <p>The body of the ANZ-branded email goes into detail, explaining that the bank will be introducing “challenge questions” to protect customers and add an extra layer of security.</p> <blockquote class="twitter-tweet" data-lang="en"> <p dir="ltr">Warning: Be wary of this <a href="https://twitter.com/hashtag/phishing?src=hash&amp;ref_src=twsrc%5Etfw">#phishing</a> <a href="https://twitter.com/hashtag/email?src=hash&amp;ref_src=twsrc%5Etfw">#email</a> scam mimicking <a href="https://twitter.com/ANZ_AU?ref_src=twsrc%5Etfw">@ANZ_AU</a> . Directing users to confirm their ‘challenge questions’, the emails look legitimate, complete with the bank’s branding &amp; logos. Don’t click on any <a href="https://twitter.com/hashtag/links?src=hash&amp;ref_src=twsrc%5Etfw">#links</a>. More details in our blog soon <a href="https://twitter.com/hashtag/fastbreak?src=hash&amp;ref_src=twsrc%5Etfw">#fastbreak</a> <a href="https://twitter.com/hashtag/zeroday?src=hash&amp;ref_src=twsrc%5Etfw">#zeroday</a> <a href="https://twitter.com/hashtag/hacked?src=hash&amp;ref_src=twsrc%5Etfw">#hacked</a> <a href="https://t.co/TOLJvzVUr9">pic.twitter.com/TOLJvzVUr9</a></p> — MailGuard (@MailGuard) <a href="https://twitter.com/MailGuard/status/1103064693629845505?ref_src=twsrc%5Etfw">March 5, 2019</a></blockquote> <p>Once you click on the link to confirm your challenge questions, customers are taken to an authentic ANZ login page, which asks for your customer registration number and password.</p> <p>Naturally, once you enter these details in, the hackers have your internet banking login details and the sensitive information is handed over.</p> <p>Once the details are entered, customers are then taken to a page where you can choose your three challenge questions and provide answers.</p> <p>Once you’re finished with the questions, you’re taken back to the official ANZ AU page, which makes the scam even more convincing to customers due to the consistent ANZ branding all the way through.</p> <p>Email security firm <a rel="noopener" href="https://www.mailguard.com.au/blog/warning-anz-bank-impersonated-in-phishing-email-that-asks-users-to-confirm-challenge-questions" target="_blank">MailGuard</a> explains why the criminals have gone into such great detail.</p> <p>“Cybercriminals have taken great pains to replicate official landing pages from ANZ – including incorporating the bank’s branding and logo using high-quality graphical elements.</p> <p>“If you tell the scammers your security question, it allows them to attempt other fraudulent actions, such as calling them back and trying to access your accounts.”</p> <p>ANZ have advised their customers to be on the lookout, as they do not send emails asking for personal information or security credentials.</p> <p>If you’ve received an ANZ scam email, here’s some steps you can take</p> <ul> <li>Do not open any attachments or enter in any personal information.</li> <li>Forward the suspicious email to <a rel="noopener" href="mailto:hoax@cybersecurity.anz.com" target="_blank">hoax@cybersecurity.anz.com</a>.</li> <li>Delete the message from your inbox.   </li> </ul> <p>Have you received this scam ANZ email? Let us know in the comments.</p>

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Do you know the warning signs for email scams?

<p>Email scams are getting more and more complicated by the day. They’re not as obvious as they used to be, when it was easy to tell that you didn’t have a Nigerian Prince that your family hadn’t told you about.</p> <p>Google and its sister company Jigsaw has recognised that this is a problem with tech users and has developed a quiz so you can test your skills.</p> <p>In order to be wary of email scams, it’s important to look at a few things:</p> <p><strong>1. Is the email address correct? </strong></p> <p>If you get emails usually from Google, check that the email is correct. If you’re unsure, you can Google it to make sure that it’s legit. Most email addresses from businesses have the business name in the email address. It’s important to note that some emails will use a lookalike email, so it looks similar to the emails you’re used to, but it’s incorrect.</p> <p><strong>2. Check the links</strong></p> <p>Hover over the links if you’re on a desktop computer or press and hold on your phone for the link to come up. If it says it’s a Google Drive link but doesn’t have the correct Google URL, it’s spam. If it ends in tiny.url or something else that just seems odd, don’t follow the links.</p> <p><strong>3. Check the grammar and spelling of the email</strong></p> <p>If the spelling and grammar is a bit all over the place and you’re not expecting an email from an old family friend anytime soon, it’s probably a spam account.</p> <p><strong>4. Don’t open any attachments you’re not expecting</strong></p> <p>PDFs, links to photos and links that take you off the email and onto another website can contain malware that will harm your computer and gain access to your information.</p> <p>Are you ready to test your skills? The quiz doesn’t need any real data, so you’re able to put in a fake name and email. <a href="https://phishingquiz.withgoogle.com/">Take the quiz here</a>.</p>

Technology

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This worrying text message scam you need to know about

<p>Experts are urging mobile phone users to be aware of a new text messaging scam going around – warning others to not let it happen to them.</p> <p>Aussies are being warned to steer clear of dangerous motives online, through email or text message, by knowing the signs of what a fraudulent scam looks like.</p> <p>A woman who received a real text message from the Australian Tax Office (ATO) in November of 2018, reminding her to pay her income tax bill by the end of the month with details on how to pay, recently received a text message from the exact same number, <a href="https://www.news.com.au/finance/money/tax/worrying-texts-expose-new-spoofing-scam-technique/news-story/0650f590a63b24d393060f1f735897e2">news.com.au reports.</a></p> <p>This text message was a deceitful scam.</p> <p>“You are due to receive an ATO refund of $2675.51,” it reads.</p> <p>“Visit <a href="http://www.atorefund.com/">www.atorefund.com</a> and logon with your phone number and ATO pin to claim.”</p> <p>However, this text message the woman received was a crafty scammer using a calling line identification (CLI) to make themselves seem legitimate.</p> <p>A spokesperson for the ATO confirms that despite both the real and fake text coming from the same number, the department has not been hacked.</p> <p>“We’ve seen instances where scammers maliciously manipulate the CLI so the phone number that appears is different to the number from which the call originated,” the spokespersons said.</p> <p>“Malicious CLI overstamping allows a scammer to disguise their identity and location from the person being called or to make the number seem more familiar to the called party.”</p> <p>However, this is not the first time a hacker has attempted to use the ATO to steal money or the identity of an unaware Aussie.</p> <p>In July of last year, a phishing scam was alerted to Australians by the official Australian Taxation Office Facebook page, urging people to keep their “eyes peeled for [a] new ATO-themed scam email that requests… credit/debit card details.”</p> <p><iframe src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fatogovau%2Fphotos%2Fa.257661790921141%2F1919442111409759%2F%3Ftype%3D3&amp;width=500" width="500" height="609" style="border: none; overflow: hidden;" scrolling="no" frameborder="0" allowtransparency="true" allow="encrypted-media"></iframe></p> <p>The ATO advises if you believe you have been hit with a scam text message, phone call or email to not click any links sent to you, open attachments or respond to the fraudulence.</p> <p>If you receive an email you believe to be fake, the ATO advises you forward the entire email to <a href="mailto:ReportEmailFraud@ato.gov.au">ReportEmailFraud@ato.gov.au</a> and to delete the email from your account.</p> <p><strong>How to spot a scam</strong></p> <p>When spotting a deceitful ploy, you are urged to look out for these following signs</p> <ul> <li>Abusive language or threatening words</li> <li>Immediate payment</li> <li>Contact by email, text message or social media</li> </ul> <p>Remember, if it seems too good to be true then it most probably is.</p> <p>To learn more, please visit the <a href="https://www.ato.gov.au/general/online-services/identity-security/verify-or-report-a-scam/?=QC53447_Link2#CheckonorreportanATOimpersonationscam">ATO’s helpful website for more information.</a></p> <p>Has this ever happened to you? Let us know in the comments below. </p>

Technology

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How to mass delete emails on your smartphone

<p>The iPhone is one of the most successful smartphones in the world, with over 700 million iPhone’s in use in the year 2017, it’s easy to see why people love the nifty device so much. Thanks to Apple, you’re able to have the entire world in the palm of your hand. Whether you want to take an instant photo, or you want to cruise the web, the possibilities are endless.</p> <p>But every once and a while, there are features you come across that make you question why you own one in the first place. One of those features is the email system. For the longest time, Apple has made it unnecessarily difficult to delete mass messages in its Mail app.</p> <p>If you’re someone who is the recipient of spam emails, or pointless messages that clutter your inbox, then keep reading as there is a way to organise your inbox and quickly delete unwanted messages.</p> <p><img style="width: 500px; height:291.3862718707941px;" src="https://oversixtydev.blob.core.windows.net/media/7820664/trash.jpg" alt="" data-udi="umb://media/4f3900b82ed648bfb9c33b3b90aabb2a" /></p> <ol> <li>Open the Mail app and click on inbox.</li> <li>Once you’re in your inbox, tap the “Edit” button in the top right corner.</li> <li>Now select any message to put a checkmark next to it.</li> <li>With one finger, hold the “Move” button that’s found at the bottom of the screen, and with the other finger tap on the message you previously marked to unmark it.</li> <li>You will now be presented a new screen with the “Trash” option.</li> <li>Select “Trash” and all your unwanted messages will disappear from your inbox!</li> </ol> <p>While it can be a little tricky to wrap your head around, once you get the hang of it, it’ll become second nature. Also, it stops you from having to manually select each message and delete it one by one.</p> <p>Did you find this helpful? Let us know in the comments below.</p>

Technology

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Wedding venue mistakenly sends abusive email to bride-to-be

<p>A venue owner has been forced to issue a grovelling apology to a bride-to-be after a staff member mistakenly sent her an abusive email.</p> <p>Jade Sharp and her partner wanted to scope out The Mulberry Tree in Kent, UK, for their wedding ceremony and reception. But were left feeling like the venue didn’t want their business after they were reluctantly given a tour and the manager on duty couldn’t answer any of their questions.</p> <p>“The tour was done quite reluctantly with very little enthusiasm or passion or even a smile … so I emailed when we returned home to express the disappointment,” Jade wrote in a TripAdvisor review.</p> <p>But Jade’s main complaint came a few hours later when she received a reply to her email. It was clear she was not the intended recipient.</p> <p>“[I] received an email that obviously was not meant for me. It was in fact an email from the lady we saw (manager of the day) to her mum (manager) about me and our visit,” Jade explained.</p> <p>"I cannot express how hurt and upset I was reading the email. How rude and unprofessional the way in which she spoke about us."</p> <p>The email read: “Well she's a cow. I actually didn't know about this, checked my emails and didn't have anything in my inbox. They didn't ask me about prices, the asked my [sic] how much it would be for bread rolls to start and a roast!”</p> <p><img width="552" height="344" src="https://s.yimg.com/iu/api/res/1.2/rCRkqZb5z._aMCMVv71whw--~D/cm90YXRlPWF1dG87dz05NjA7YXBwaWQ9eXZpZGVv/https://s.yimg.com/cv/api/default/20171213/WEDDING_NOTE_ART_1.jpg" class="article-figure-image"/></p> <p>After Jade shared details of her unpleasant experience on TripAdvisor, Karen Williams, who owns the venue, issued a public apology to the couple.</p> <p>“I am absolutely mortified, horrified and completely embarrassed that you had sight of such an email. It is completely unprofessional and indefensible,” the reply read.</p> <p>“I did telephone you as soon as I found out what had happened to offer my profuse and sincere apologies and did apologise repeatedly to you.</p> <p>“You were adamant that you did not want to get married at The Mulberry Tree, completely understandably so after the email you were sent, so I did not wish to insult you by attempting to make amends after such a catastrophic mistake on our part, especially when it is your wedding day involved.</p> <p>“Once again I offer my sincerest apologies to you.”</p>

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