Fri, 3 May, 2019
Samsung delaying Galaxy Fold launch due to screen issues
A report from The Wall Street Journal has suggested that Samsung are pushing the breaks on the Samsung Galaxy Fold, which is the brands latest phone.
The Galaxy Fold is a phone that is bendable, but people have found it too flimsy. The Fold has been plagued with bad press since the announcement, but not all complaints have been legitimate.
Some had issues with the size of the phone, but that can be overlooked as the users adjust to their new device.
However, other issues are more pressing. Some users, who were too excited about their new phone to read the instructions, peeled off the protective film that is necessary for the device to function properly.
Those who keep the film on report a large crease down the middle of their phone that is frustrating to look at.
After one day of use... pic.twitter.com/VjDlJI45C9
— Steve Kovach (@stevekovach) 17 April 2019
Some are folding the phone like it’s built to do, but are losing the function of the other screens. Journalists who have been given the phones as trials are reporting these problems, which can be seen in the tweet below.
The screen on my #GalaxyFold review unit was completely broken and unusable just two days in. Today Samsung has replaced my review unit, and I am waiting on an official statement. pic.twitter.com/VXionV5PsO
— Gautam Tandon (@TheGautamTandon) 18 April 2019
Samsung have released a statement addressing the issues with the phones:
“We recently unveiled a completely new mobile category: A smartphone using multiple new technologies and materials to create a display that is flexible enough to fold. We are encouraged by the excitement around the Galaxy Fold.
“While many reviewers shared with us the vast potential they see, some also showed us how the device needs further improvements that could ensure the best possible user experience.
“To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold. We plan to announce the release date in the coming weeks.
“Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an instance where substances found inside the device affected the display performance.
“We will take measures to strengthen the display protection. We will also enhance the guidance on care and use of the display including the protective layer so that our customers get the most out of their Galaxy Fold.
“We value the trust our customers place in us and they are always our top priority. Samsung is committed to working closely with customers and partners to move the industry forward. We want to thank them for their patience and understanding.”