Bunnings is pushing once again to reintroduce facial recognition cameras, citing a surge in thefts by organised gangs systematically stealing power tools.
The company’s managing director, Rob Scott, said criminals are coordinating through gangs to steal premium power tools and sell them online.
Similar incidents are being reported at Officeworks, where tech items like laptops are also being targeted.
Scott insists the controversial facial recognition cameras should be installed at store entrances, calling them “very trusted technologies that do not track customers.”
Despite concerns over theft, Bunnings remains financially strong, reporting $20 billion in annual sales even as the building sector slows. High-demand items include tools, paint, and smart home products.
The retailer’s famous sausage sizzle continues to thrive, raising $68 million yearly for local community clubs.
“They’ve grown their revenue, they’ve grown their sales. It really shows that the everyday low pricing is an effective strategy,” industry observers say.
Bunnings’ sister company Kmart has also seen financial success, posting profits of $1 billion. The retailer’s Anko product lines have expanded internationally, with standalone stores now operating in the Philippines.
By Christmas 2025, Kmart plans to open its online marketplace to third-party suppliers, offering “a broader range of products, domestic and international brands.”
Shoppers will notice another change in stores: checkouts are returning to the front after a trial placing them in the centre.
“It actually opens up a bit more space, and the customer feedback’s been very positive,” the company said.
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