Over 2,500 Aussies have weighed in on which companies have exceeded their customer service expectations for 2019, and the results may be far less surprising than you think.  

Readers Digest Quality Service Awards 2020 have revealed the winners for this year, based on a survey given to thousands of consumers across Australia  

The results showed just what business’ are making sure the needs of their customers are met time and time again.  

Scroll through the gallery to see Australia’s best customer service providers for 2020.  

40 awards were handed out to organisations, who delivered and upholded “excellence in customer service in a world of customer service that “has seen dramatic changes in recent years, as the pace of technological development heats up.”

The categories ranged from the best quality service in aged care and retirement villages, to the most well rated superannuation suppliers.  

The awards were based on four key categories:

  • Personalisation – How sufficiently was the business able to provide the consumer with a unique customer experience?  

  • Understanding – How effectively was the needs of the consumer able to be given expert insight into?  

  • Simplicity – How quick and easy was dealing with the business for the customer?

  • Satisfaction – Did the service provider go above and beyond for the consumer’s expectations?

“The world of customer service has seen dramatic changes in recent years, as the pace of technological development heats-up,” Australian Reader’s Digest Managing Editor, Zoe Meunier said in a statement.  

“In the name of self-service ‘convenience’ there are apps, real-time messaging, chatbots and artificial intelligence.    

“And yet, the human touch and personal interaction remains crucial. Ultimately, good customer service is about getting the balance right and a win-win that we’re thrilled to be encouraging through this annual survey.”  

Reader’s Digest Quality Service Awards conducts surveys annually to showcase the best businesses and organisations providing excellent customer service each year.  

Click here to view the full results.

Scroll through the gallery to see Australia’s best customer service providers for 2020.