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Big W customer gobsmacked over $4000 shipping fee

<p>A Big W customer was only trying to buy an outdoor play set for her kids but got the shock of her life when she saw the "ridiculous" shipping fee that was over three times the cost of the play set. </p> <p>The Singleton mum had added the $1,200 item to her cart while shopping online and was about to check out when she was greeted with a $4,466 shipping fee. </p> <p>"How in God's name can they charge $4,466 for delivery! Big W are slowly losing my vote!" the outraged mum wrote on Facebook, even swearing off the department store for the apparent money grab. </p> <p>According to the Big W website, the play set is sent via Plum Play, a "trusted partner", and not by Big W stores, and because the woman lives in a rural area, she initially believed that was the reason for the extortionate shipping costs. </p> <p>A few other shoppers criticised the high fee. </p> <p>"That is fricken ridiculous!!!! No one would pay that," one said. </p> <p>"Jesus, are you ordering a few pallets of bricks? No way normal merchandise would cost that much to send," another wrote. </p> <p>A few others questioned the weight of the item and where she lived, while others tried to buy the same item and got even higher shipping fees. </p> <p>"It jumped a few grand for a couple of ks for me," one wrote, with the cost of standard delivery for the play set at $7,858. </p> <p>Some reported fees of up to $50,000, but most were $7,000 to $10,000. </p> <p>The department store has addressed the issue and told <em>Yahoo News Australia</em> that an "error on the website" was to blame. </p> <p>They have since corrected the delivery charges which should have been about $100 for the woman's location. </p> <p>"We were made aware of a delivery calculation error on our website which has since been resolved. We apologise for any inconvenience this has caused," a spokesperson told the publication. </p> <p><em>Image: Getty</em></p>

Money & Banking

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Motorists "gobsmacked" by confusing fines that are about to DOUBLE

<p>Transport officials in Queensland have warned residents to be on high alert as the installation of new high tech cameras has seen tens of thousands of fines issued in just a few months. </p> <p>The infrared cameras, which detect both mobile phone and seatbelt offences, were launched in Queensland in July last year. </p> <p>For their first three months of use, the cameras generated warnings to motorists doing the wrong thing. </p> <p>Since November, the cameras have been issuing fines, catching more than 75,000 people in just six months.</p> <p>Annabelle Brett was shocked when she received a fine in the mail, thinking she had been caught for speeding. </p> <p>"But when I saw that it was a seatbelt fine I was pretty gobsmacked," Brett told <em>A Current Affair</em>.</p> <p>Annabelle claims she always wears her seatbelt and was confused by the $400 fine. </p> <p>"If you are driving over 60 kilometres an hour, in my car and most modern cars nowadays anyway, it (the seatbelt alarm) goes mental. Like it's beeping the whole time," she said.</p> <p>After posting about her fine online, the Queensland resident was inundated with messages from other drivers who had received similar fines. </p> <p>One of those people was Antony Tseng, who was also caught on the new seatbelt cameras.</p> <p>"I thought initially, that's impossible, because I always wear my seatbelt. I drive a Tesla which is quite savvy in terms of technology; it would have obviously let me know," Tseng said.</p> <p>Andrew Mahon from Transport and Main Roads Queensland said the cameras rarely get it wrong.</p> <p>"The technology is exceptional, the image quality is very high quality and we can always determine whether or not an offence has occurred," Mahon said.</p> <p>Of the 75,000 fines handed out in the past six months, 20,000 have been for seatbelt offences.</p> <p>Currently the fine for not wearing a seatbelt, or not wearing it correctly is $413, but it will go up to $1078 from July 1st.</p> <p><em>Image credits: Getty Images</em></p>

Travel Trouble

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"Gobsmacked:" Deputy PM Michael McCormack taken to task on Q&A

<div class="body_text "> <p>ABC's Q&amp;A episode on Monday night quickly dissolved into chaos as the Deputy Prime Minister Michael McCormack brought up Melbourne's Black Lives Matter protests as a reason for a spike in coronavirus cases.</p> <p>The subject came out of nowhere for host Hamish Macdonald, who asked whether or not the rest of Australia could trust Victoria's contact tracing system.</p> <blockquote class="twitter-tweet"> <p dir="ltr">Why isn’t there a system in place to ensure the people allowed to leave on compassionate grounds can return home again? <a href="https://twitter.com/hashtag/QandA?src=hash&amp;ref_src=twsrc%5Etfw">#QandA</a> <a href="https://t.co/t1rAboArO4">pic.twitter.com/t1rAboArO4</a></p> — QandA (@QandA) <a href="https://twitter.com/QandA/status/1302936409301417984?ref_src=twsrc%5Etfw">September 7, 2020</a></blockquote> <p>“Well let’s wait and see. At the moment we haven’t been able to do that,” said Mr McCormack, who is the leader of the National Party.</p> <p>“The public health officials have to do that tracking and tracing. That is the key.”</p> <p>“That isn’t my question. Can we trust-” Macdonald interjected.</p> <p>“We haven’t been able to so far,” said McCormack.</p> <p>“We have had that outbreak because of the security guards, who did the wrong thing. We had that outbreak because of a family who gathered in too large a number. We had the outbreak in Victoria because of a protest rally.”</p> <p>Macdonald was quick to interject, saying “Sorry, what’s the evidence of the protest rally leading to the outbreak?”</p> <p>“Well there were three confirmed cases from one of those protest rallies," McCormack explained.</p> <p>“Are you saying that’s led to the outbreak?” Macdonald asked.</p> <p>“It didn’t help the situation,” said McCormack.</p> <p>It was at this point that Macdonald corrected the statement.</p> <p>“Sorry, you’re drawing a link that I’m not sure is substantiated in fact.”<br />McCormack didn't back down. </p> <p>“When the second wave occurred, they were the three reasons that were given. It was the security failure, it was the family that gathered in too large numbers-”</p> <p>“I’m not sure there is any actual evidence that the Black Lives Matter protest led to this outbreak,” Macdonald quickly interjected.</p> <p>The other guests on the panel watched on, including Dr Omar Khorshid, President of the Australian Medical Association.</p> <p>MacDonald called on Dr Khorshid to give his opinion.</p> <p>“With respect, Deputy Prime Minister, we do know what happened in Victoria. We know that the processes around hotel quarantine failed, the virus was able to get into some community groups,” Dr Khorshid said.</p> <p>“And then the contact tracing and the public health response was too slow. The lockdowns and restrictions were too slow.”</p> <p>“Omar, is there any evidence that the Black Lives Matter protest led to the outbreak?” Macdonald asked.</p> <p>“No. I’m certainly not aware of any evidence that the Black Lives Matter protest resulted in the outbreak in Victoria,” said Dr Khorshid.</p> <p>“But I would agree that congregating in large numbers at the moment does not make sense. But we shouldn’t be hiding from the real causes of the outbreak.”</p> <p>Labor’s Shadow Home Affairs Minister, Kristina Keneally was also on the panel and gave her opinion about what the Deputy Prime Minister had said.</p> <p>“I’m gobsmacked by what I heard from the Deputy Prime Minister,” she said.</p> <p>“Trying to assert that this second wave in Victoria is linked directly to the Black Lives Matter protest. I mean, that is an alternative fact, Trumpism, make up your own reality.”</p> </div>

News

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The gobsmacking reason one motorist was fined $173 – and it could have been much worse

<p>A Queensland motorist says he was given a $173 fine and one demerit point for a seemingly innocent reason - taking a sip of water behind the wheel. </p> <p>Brock Harris, told<span> </span><a rel="noopener" href="https://www.abc.net.au/news/2019-10-10/man-fined-for-drinking-water-at-the-wheel/11589030?sf221211951=1" target="_blank"><em>ABC Radio Brisbane</em><span> </span></a>he was driving home to Beaudesert about 70km from Brisbane after a long 12-hour work day, when he was pulled over by police. </p> <p>He told the radio station he’d taken a sip from his 600ml plastic bottle of water as he was turning onto his street, when an officer directed his lights at him. </p> <p>“As I was pulling into my street I was pulled over by the police and told it was illegal to drink anything while driving,” he told<span> </span>ABC’s<span> </span>Rebecca Levingston.</p> <p>The police officer reportedly told Mr Harris that he was being issued a $173 fine and one demerit point as a result of him “not paying due care and attention”.</p> <p>“If it is against the law then I’ll pay the fine, but it’s not compassionate to fine someone on a 39-degree day (for trying to) stay hydrated,” he said.</p> <p>“The policeman told me there was nothing I could do and he was doing his job — but I am going to challenge the fine.”</p> <p>A Queensland Police spokesperson told<span> </span><em><a rel="noopener" href="https://www.news.com.au/technology/innovation/motoring/on-the-road/driver-says-he-was-fined-173-and-a-demerit-point-for-drinking-water/news-story/08fc919677de7e426f047fe003f82806" target="_blank">news.com.au </a></em>that fines are usually issued under such circumstances if the action causes the driver to not be in control of their vehicle. </p> <p>Queensland Police Superintendent David Johnson’ also reaffirmed the same sentiment, saying there are many drivers who consume drinks safely on the road. </p> <p>“For us to issue a fine we have to look at the circumstances to see if the driver’s actions are causing risks to themselves or others,” he said.</p> <p>“Driving without due care and attention was once put before court, but these days it’s a traffic infringement notice that is issued.”</p> <p>The Queensland Department of Transport and Main Roads website says driving without due care and attention carries a hefty $533 fine and three demerit points. </p> <p>A Transport and Main Roads spokesperson noted that the on-the-spot fine for a driver not having proper control of a vehicle is $311.</p> <p>“We all have a role to play in road safety,” they said.</p> <p>“Distracted drivers are a danger not only to themselves and their passengers, but to other road users as well. It only takes a split second to lose your concentration.”</p>

Travel Trouble

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The simple eye test leaving people gobsmacked

<p>Getting behind the wheel at night can be a challenge even for the most experienced drivers. However, more difficulties await those with vision problems.</p> <p>According to a Twitter user, you can check if you need glasses for driving through this simple test.</p> <p>The account posted two pictures, claiming that they show what driving with astigmatism looks like compared with normal, healthy vision.</p> <p>In the first picture, the lights from the traffic appear with big streaks, while in the second picture the lights only have a slight blur around them.</p> <blockquote class="twitter-tweet" data-lang="en"> <p dir="ltr">Astigmatism is when the cornea is slightly curved rather than completely round..<br /><br />With astigmatism, light focuses on several points of the retina rather just one point. This is what people with Astigmatisms vs without. <a href="https://t.co/RXWWayFBRJ">pic.twitter.com/RXWWayFBRJ</a></p> — Unusual Facts (@UnusualFacts6) <a href="https://twitter.com/UnusualFacts6/status/1109996250273902592?ref_src=twsrc%5Etfw">March 25, 2019</a></blockquote> <p>“This is what people with Astigmatisms vs without [see],” the post read.</p> <p>Astigmatism is a condition where the cornea or lens of the eye is not a smooth curve, resulting in asymmetric blur and distorted view.</p> <p>The post, published in late March, has surprised social media users who previously believed that the streaky image was “normal”.</p> <p>“Wait people can see lights normally? I thought everyone saw those lines,” one responded.</p> <p>“I thought everyone saw the lines, when I was little I would squint to make em longer to entertain myself, thought that was normal,” another commented.</p> <p>“My life and seeing is a lie, I thought everyone saw the lines,” another commenter added.</p> <p>Optometrist Ceri Smith-Jaynes told<span> </span><a href="https://www.thesun.co.uk/fabulous/8775288/how-two-photos-compare-astigmatism/"><em>The</em> <em>Sun Online</em></a> that the picture “is not a bad representation” what the condition might look like. “You do get a bit of streaking with astigmatism,” she said. “But it could also be a number of other things such as cataracts, opaqueness or even when a lash gets in your eye.”</p> <p>According to <a rel="noopener" href="https://www.healthdirect.gov.au/astigmatism" target="_blank">Health Direct</a>, astigmatism may be present at birth, develop with ageing, or result from eye disease or injury. Symptoms may include headaches, difficulties seeing at night and tiredness.</p> <p>The condition could be corrected by glasses, contact lens or surgery.</p> <p>Do you see the streaky lights when driving at night? Let us know in the comments.</p>

Mind

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The most gobsmacking moments in the Barnaby Joyce and Vikki Campion interview

<p>Barnaby Joyce’s new partner Vikki Campion has broken her silence about her relationship with the former Deputy PM, revealing she was pressured into having an abortion after she discovered she was pregnant.</p> <p>Speaking to Channel 7’s <em>Sunday Night</em>, Ms Campion said she had purchased the medicine to terminate her baby after “conservatives” within the National Party pressured her.</p> <p>“They came to me and they said ‘You’re pregnant and you have to get an abortion’. And they said, ‘If you don’t, they’re gonna come after you’,” she said.</p> <p>“And I said, ‘it’s too late, it has a heartbeat.’ And they said, ‘If you don’t, they’re gonna come after you.’’’</p> <p>“And they did,” Mr Joyce said.</p> <p>Ms Campion said she was “overwhelmed” to discover she was pregnant in winter 2017 and that she had taken the pregnancy test alone.</p> <p>“I took the pregnancy test and that was it … I felt overwhelmed by the complexity of the situation which we’d caused ourselves,” she said.</p> <p>Ms Campion said she considered everything from abortion to adoption.</p> <p>“I bought the medicine online. You can’t do it in the ACT. I drove interstate. I walked in. And then I walked out again,” Ms Campion said of how close she came to terminating the pregnancy.</p> <p>In the end, she decided to keep their baby, citing Mr Joyce’s anti-abortion stance and the fact it had been a “miracle” for her to conceive.</p> <p>“I had medical issues which made me believe and what I had been told, certainly by doctors, that I wouldn’t have children,” she said.</p> <p>The couple, however, refused to name who had targeted Ms Campion but Mr Joyce said those involved were “absolute scum of the earth people.”</p> <p>“Their contribution to it is they’re gonna try and make an incredibly difficult situation almost unbearable by saying to you that, ‘Woman, you will do this if you want a career in this place.’ And that’s your Australian Parliament,” he said.</p> <p>But the most awkward moment of the interview came when the couple clashed over Mr Joyce’s controversial statements that the paternity of Ms Campion’s child was a “grey area”.</p> <p>In the interview, Mr Joyce attempted to distance himself from the comments.</p> <p>“Yeah, well, it was actually a decision we made together,” he said.</p> <p>Ms Campion responded: “I didn’t say use the words ‘grey area’. I was deeply hurt by the ‘grey area’ headline.”</p> <p>The former Nationals leader then blamed the media and sleepless nights for saying “something crazy”.</p> <p>“If I lock you in this house and put a heap of journalists outside, and stop you sleeping, and have drones at your window, coming up to your window. And they go and knock all your neighbours and then film you through your back fence, I reckon after a couple weeks, you’ll probably say something crazy,” he said.</p>

News

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Novak Djokovic gobsmacked over Serena Williams question at French Open

<p>Last September, tennis superstar Novak Djokovic’s very own daughter Tara was born just one day after Serena Williams gave birth to her first child, Alexis Olympia – Djokovic and Williams even trade parenting tips with one another.</p> <p>However, there was one moment during the current French Open tournament the Serbian did not feel at ease with – when he was asked by a reporter if it’s easier to be a tennis-playing father versus a continent-hopping mother on the professional circuit, referring to new mum Williams.</p> <p>Incredulous, Djokovic – who recently shared a photo on his Instagram account posing with Serena's daughter – responded: “Well, I think it’s obvious. I mean, what a woman has to go through, with the pregnancy and birth and everything after that? I’m sorry to all the guys, but it’s much more difficult for a woman.”</p> <p><img width="498" height="500" src="https://oversixtydev.blob.core.windows.net/media/7818817/screen-shot-2018-05-31-at-53329-pm_498x500.jpg" alt="Screen Shot 2018-05-31 At 5.33.29 Pm"/></p> <p style="text-align: center;"><em>"Future champion <a href="https://www.instagram.com/olympiaohanian/" class="notranslate">@olympiaohanian</a>!! Welcome back to strong and fearless mom, <a href="https://www.instagram.com/serenawilliams/" class="notranslate">@serenawilliams</a>," Djokovic captioned this adorable snap on his Instagram account. </em></p> <p>The father-of-two continued, “So that’s why it makes it even more impressive when they make a comeback, and especially Serena after all she has done.</p> <p>“It not like she never won a slam and then now she wants to come back because she has something to achieve from that perspective,” added Djokovic.</p> <p>"After all she has achieved in sport, to see her back and putting hours on the court and work and again and again, it's impressive. It's inspiring. It really is."</p> <p>The 31-year-old described Williams – who won the 2017 Australian Open while she was pregnant – as "the greatest female athlete of all time, probably, and she keeps on coming back and inspiring everyone”.</p> <p>"She uses tennis as a platform to do good things and that's why she's back. You can see how much she loves it,” Djokovic said about his friend.</p> <p>"I love Serena. All the superlatives and beautiful words that you can think of she deserves it."</p> <p> </p>

News

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Woman gobsmacked by sneaky charge at trendy restaurant

<p>A woman has been left shocked after a trendy restaurant sneakily charged her for the privilege of having parmesan cheese grated on her pasta.</p> <p>UK food writer Rosie French was sitting town at London’s Ombra restaurant, and while her meal was enjoyable she was in for a rude surprise when she picked up the bill.</p> <p>She was shocked to find that she was charged an additional $2.80 (1.50 pounds) for the “Parmisan Supplement [sic]”.</p> <blockquote class="twitter-tweet"> <p dir="ltr">Any thoughts on this “parmisan supplement” <a href="https://twitter.com/jayrayner1?ref_src=twsrc%5Etfw">@jayrayner1</a>? Wasn’t mentioned to us during the awkward, painfully slow, grating at the table. Would have let her carry on had we known! <a href="https://t.co/jjfie11oAR">pic.twitter.com/jjfie11oAR</a></p> — Rosie French (@rosiefrenchfood) <a href="https://twitter.com/rosiefrenchfood/status/988898905239818240?ref_src=twsrc%5Etfw">April 24, 2018</a></blockquote> <p>Ms French posted the photo on Twitter, writing, “Any thoughts on this “parmisan supplement? Wasn’t mentioned to us during the awkward, painfully slow, grating at the table. Would have let her carry on had we known!”</p> <p>Twitter users were incredulous with the charge.</p> <p>“Good grief, I’ve never seen or heard of that,” one person said.</p> <p>Another user pointed out the 12.5 per cent service charge, with a line to add an additional date.</p> <p> “A service charge and a line to add a gratuity? Cake and eat it,” one person said.</p> <p>Another said: “Take a pen, draw a line through the item, and the 12.5 per cent service charge, add the gratuity you want to give, and put down the new total. Pay no more than that.”</p>

Money & Banking

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Why Sylvia Jeffreys will be “gobsmacked” to receive an invite to Karl Stefanovic’s wedding

<p>She married Karl Stefanovic's younger brother Peter last year, and now Sylvia Jeffreys has spilled the beans on her brother-in-law’s upcoming nuptials to new fiancée Jasmine Yarbrough.</p> <p>Speaking on Wednesday's Nova 100 Chrissie, Sam and Browny radio show, the 31-year-old said Karl “is extraordinarily happy”.</p> <blockquote style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 658px; padding: 0; width: calc(100% - 2px);" class="instagram-media"> <div style="padding: 8px;"> <div style="background: #F8F8F8; line-height: 0; margin-top: 40px; padding: 37.870370370370374% 0; text-align: center; width: 100%;"> <div style="background: url(data:image/png; base64,ivborw0kggoaaaansuheugaaacwaaaascamaaaapwqozaaaabgdbtueaalgpc/xhbqaaaafzukdcak7ohokaaaamuexurczmzpf399fx1+bm5mzy9amaaadisurbvdjlvzxbesmgces5/p8/t9furvcrmu73jwlzosgsiizurcjo/ad+eqjjb4hv8bft+idpqocx1wjosbfhh2xssxeiyn3uli/6mnree07uiwjev8ueowds88ly97kqytlijkktuybbruayvh5wohixmpi5we58ek028czwyuqdlkpg1bkb4nnm+veanfhqn1k4+gpt6ugqcvu2h2ovuif/gwufyy8owepdyzsa3avcqpvovvzzz2vtnn2wu8qzvjddeto90gsy9mvlqtgysy231mxry6i2ggqjrty0l8fxcxfcbbhwrsyyaaaaaelftksuqmcc); display: block; height: 44px; margin: 0 auto -44px; position: relative; top: -22px; width: 44px;"></div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/p/BeOOBPEh2RY/" target="_blank">A post shared by Sylvia Jeffreys (@sylviajeffreys)</a> on Jan 21, 2018 at 10:49am PST</p> </div> </blockquote> <p>She poked fun as Karl’s poor organisation and planning skills, saying: "I will just be happy to be there celebrating whenever it all happens. I will tell you one thing, Karl, much like Pete, is not really an organiser. They can’t even really pull a lunch together more than three hours in advance."</p> <p>“Don't ask them to book the restaurant, mate, because you don't know where you will end up. Probably at 17 different locations for each guest! If I just receive a physical invitation I will be absolutely gobsmacked that he succeeded,” Sylvia added.</p> <p><img width="432" height="243" src="https://imageresizer.static9.net.au/d_hDYbOFG5bugrmGOi_rDJ445oU=/http%3A%2F%2Fprod.static9.net.au%2F_%2Fmedia%2F2018%2F02%2F21%2F11%2F45%2Fkarlansjasmine.jpg" style="display: block; margin-left: auto; margin-right: auto;"/></p> <p>But jokes aside, Sylvia gushed about Karl and Jasmine, noting: “They’re a beautiful couple. Happy, happy days ahead.”</p> <p><strong><span style="text-decoration: underline;"><a href="https://www.oversixty.com.au/lifestyle/relationships/2018/02/karl-stefanovic-confirms-engagement-to-jasmine-yarbrough/">Karl confirmed his engagement</a></span></strong> to Jasmine earlier this month, following his split from his wife of 21 years, Cassandra Thorburn, in September 2016.</p> <p> </p> <p> </p> <p> </p> <p> </p>

Relationships

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Aussie grandma “gobsmacked” after receiving outrageous $75,000 phone bill

<p><span>An Aussie grandmother and small business owner is up against her telco after receiving a phone bill for the shocking amount of $75,000.</span></p> <p><span>Debra Wilhelms has been the owner of her vacuum cleaner shop for 14 years, and her previous phone bill for her company was just over $300.</span></p> <p><span>When she received the outrageous bill from telco Commander in November, she was completely “gobsmacked”.</span></p> <p><span>Debra immediately asked to see the call log, which Commander finally provided after three months.</span></p> <p style="text-align: center;"><span><img width="498" height="280" src="https://oversixtydev.blob.core.windows.net/media/7268280/2_498x280.jpg" alt="2 (62)"/></span></p> <p><span>The log reveals hundreds of expensive calls made to foreign countries, with multiple calls being made at the same time.</span></p> <p><span>The log even included calls from Debra’s fax, which has no phone attached to it.</span></p> <p><span>Commander demanded that she pay the bill.</span></p> <p><span>Debra said she had been sent disconnection notices, even though that is not allowed when a bill is in dispute.</span></p> <p><span>“We were disconnected at one point," she said.  </span></p> <p><span>Debra contacted the telecommunications ombudsman but was told to withdraw her complaint because her phone bill exceeded $50,000.</span></p> <p><span>The ombudsman advised Debra to seek legal advice if Commander didn’t waive the bill.</span></p> <p><span>"That bill should just go away," she said.</span></p> <p><span>"We've paid all our other bills, we paid the normal fees that we should pay, it's only those fraudulent calls that have not been paid, everything has been paid or paid on time."</span></p> <p><span>Luke Sutton from the Communications Consumer Action Network said he had never heard of a situation like this before.</span></p> <p><span>He said that Commander had a duty of care to act, rather than ignore Debra’s situation.</span></p> <p><span>"We encourage the provider to work closely with the consumer and get this dispute resolved, and this is especially important in cases where there is fraud or scam charged on the bill," he said.</span></p> <p><span>Debra said she was determined to fight the bill until the nightmare was resolved.</span></p> <p><span>Commander has now said it will resolve Debra’s issue, saying the company take fraud awareness seriously.</span></p> <p><span>"While privacy requirements restrict us from discussing the details of the customer without their written permission, we are confident that we can resolve this complaint to the satisfaction of the customer, and we apologise that this was not done earlier," a spokesperson said.</span></p> <p><span>Have you ever received a bill for an outrageous amount by mistake? Tell us in the comments below. </span></p> <p><em>Image credit: Nine News </em></p>

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