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Qantas announces massive overhaul of frequent flyer program

<p>Qantas, Australia's flagship airline, has unveiled significant changes to its frequent flyer program in response to ongoing feedback from millions of members. The announcement, made at the airline's headquarters in Sydney, marks one of the most substantial expansions in the 35-year history of the Qantas Frequent Flyer program.</p> <p>During the event, Qantas CEO Vanessa Hudson, alongside Andrew Glance, the newly appointed Loyalty boss, outlined the updates to both the media and select members of the frequent flyer program. These changes aim to address longstanding concerns and enhance the overall experience for loyal customers.</p> <p>A key highlight of the overhaul is the introduction of Classic Plus Flight Rewards, providing members with access to an additional 20 million reward seats for booking flights. Vanessa Hudson said that this expansion is a direct response to member feedback.</p> <p>“The Qantas Frequent Flyer program is an integral part of Qantas and has always been about recognising our customers for their loyalty," Hudson said. "We’ve spent a lot of time listening to members about how we can better reward them . . . We’re adding over 20 million new flight rewards with the launch of a new type of reward seat called Classic Plus. It’s one of the biggest expansions we’ve made to the Frequent Flyer program in its 35-year history."</p> <p>With Classic Plus Flight Rewards, frequent flyer members can now access sought-after destinations such as London, Tokyo, New York and Singapore with greater ease, even during peak travel periods. This substantial increase in available seats – 20 million annually compared to the previous 5 million – represents a significant advantage for members seeking to redeem their points for travel.</p> <p>However, it's important to note that while Classic Plus Flight Rewards offer increased availability, they will require more points to book compared to the original program.</p> <p>This announcement follows recent speculation about a major revamp of the frequent flyer program, with Qantas hinting at changes aimed at allowing customers to maximise the value of their points.</p> <p>These changes come in response to feedback from program members, some of whom have voiced frustrations about the devaluation of points and difficulties in securing rewards seats. </p> <p>Qantas' announcement of sweeping changes to its frequent flyer program signals a significant step in the airline's ongoing efforts to prioritise customer satisfaction and loyalty.</p> <p><em>Images: Qantas</em></p>

Money & Banking

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Widow "cranky" after Qantas denied late husband's points claim

<p>A widowed grandmother has been left frustrated after Qantas refused to let her claim the 6,800 frequent flyer points in her late husband's account. </p> <p>72-year-old Rhonda told <em>Yahoo</em> that she reached out to the airline after Brian - her husband of 52 years - passed away in May.</p> <p>Rhonda hoped to claim his frequent flyer points, but was met with a brutal rejection letter instead.</p> <p>While they offered their "sincere condolences", it also stated Qantas' "terms and conditions" didn't allow such a transfer, and Rhonda was asked to send through a copy of Brian's death certificate so they could close his account. </p> <p>"I know it's not a lot of points but it's the principle of it because, damn, you get hardly anything out of it anyway," she told <em>Yahoo</em>. </p> <p>"I just thought it would naturally come to me so, once I told them he passed away, I could've easily gone in and transferred them to myself without telling them but I wanted to do the right thing."</p> <p>Four months later, Qantas announced that from October they would change their policy to allow next of kin to claim frequent flyer points. </p> <p>When Rhonda heard about this, she reached out to the airline again.</p> <p>"I immediately wrote back and said that, 'After hearing the news item, I was under the impression you were now looking at this'," she said. </p> <p>"I haven't heard a word back since. I don't know if they're just ignoring me.</p> <p>"I've just had enough," she added. </p> <p>The grandmother-of-five added that she was "cranky" with the airline. </p> <p>"Everywhere I turn there's a barrier, and what's 6,800 points to them? </p> <p>"They are trying to keep their reputation intact and until I heard that announcement I was done with it. Now I still haven't heard and I am cranky about it," she concluded. </p> <p>Fortunately, after Rhonda shared her complaints with the media, Qantas eventually credited her the points, although she remains unimpressed with the "ridiculous" process. </p> <p>A Qantas spokesperson has also offered their sincere apologies to Rhonda. </p> <p>"Our customer team have been in contact with her to advise that her husbands' points have now been transferred to her frequent flyer account," they said. </p> <p>Rhonda said that she hopes to use the points for a holiday and explore the outback in the iconic <em>The Ghan</em> train next year. </p> <p><em>Image: Daily Mail/ Getty</em></p> <p> </p>

Travel Trouble

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"Embarrassing" travel pillow frequent flyers swear by

<p>When it comes to travelling in economy, looking glamorous usually takes a back seat, with many people prioritising comfort over anything else. </p> <p>Travelling in cattle class presents its own issues with getting comfy on a plane, especially when sitting in the middle seat. </p> <p>However, a committed frequent flyer has discovered the "travel hack of the year" with an unusual looking travel pillow that means you can get comfy anywhere. </p> <p>“When you got the middle seat for a 13-hour plane ride,” wrote adventurer Annie Wright, 23, in the captions of a viral TikTok testimonial dedicated to the strange-looking, yet in-demand inflatable travel pillow.</p> <p>In the video, which has racked in a whopping 26.6 million views, Ms Wright, a law student in the US, shared footage of herself puffing into the plushy prop that’s offered by <a href="https://www.kmart.com.au/product/inflatable-front-travel-pillow-43238989/" target="_blank" rel="noopener">Amazon</a>.</p> <p>For Aussies, you can snag the innovative travel pillow from <a href="https://www.kmart.com.au/product/inflatable-front-travel-pillow-43238989/" target="_blank" rel="noopener">Kmart</a> for a breezy $18.</p> <p>“I wasn’t sure if I’d like it and omg SO worth it!” cheered Ms Wright in the clip’s caption. “Total upgrade.”</p> <p>This new pillow puts the round-the-neck pillows to shame, as the expandable cushion, designed with an ergonomic 45-degree angle, offers support to the head and neck and inflates in just seconds. </p> <p>Once inflated, users are meant to position the pillow — created with a face cutout at its apex and two arm holes on its sides — on their passenger tray tables and lean forward into a relaxed position.</p> <p>The hot commodity’s details also noted that it can “help you stay away from injury and insomnia, make you rest more comfortable during the journey, easier to fall asleep, and sleep longer,” according to Amazon. </p> <p>According to the online Kmart reviews of the product, one traveller said it was “awkward looking” but “really comfortable” and perfect for long-haul flights.</p> <p>Folks under the #InflatableTravelPillow TikTok hashtag have hailed the headrest the “travel hack of the year.”</p> <p>However, haters of the portable bedding have deemed it an “embarrassment.” </p> <p>“My back just hurts watching this,” said one commenter beneath Ms Wright’s post. </p> <p>“Yeah I have social anxiety I would be too embarrassed to use it,” penned another.</p> <p>But in response to the criticisms, Ms Wright wrote, “People keep saying this [pillow] is embarrassing, but what’s more embarrassing is being caught with your mouth open just knocked out.”</p> <p><em>Image credits: TikTok</em></p>

Travel Tips

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Flight attendants answer frequently asked flying questions

<p dir="ltr">A flight attendant has shared the answers to a series of every traveller’s burning questions about air travel. </p> <p dir="ltr">In a video shared to TikTok, Virgin Australia crew member Brodie Capron answered commonly asked questions about why carry-on bags have a weight limit and why the window shades have such strict limits. </p> <p dir="ltr">According to Capron, the reasoning behind why carry-on bags can only weigh so much is pretty simple. </p> <p dir="ltr">"That's because the overhead lockers can only hold so much weight," she said.</p> <p dir="ltr">The Melbourne-based cabin crew member also explained why the window shades need to be up for take off and landing, and it has nothing to do with helping your eyes adjust.</p> <p dir="ltr">"It's so that everyone can see the engines and warn the cabin crew if something is wrong," she said.</p> <p dir="ltr">Capron also debunked a common plane myth, ensuring nervous passengers that the water on planes is indeed “safe to drink”. </p> <p dir="ltr">"It is filtered and it is clean," she said.</p> <p dir="ltr">For those who like to enjoy a drink or two while travelling, Capron did confirm that you can in fact get 'more' drunk when flying.</p> <p dir="ltr">"[It's] because of the lower oxygen percentage in the air, the effects of alcohol are greater," she said.</p> <p dir="ltr">"So make sure you make good choices when you're flying."</p> <p dir="ltr">Her video has received over half a million views with many people thanking her for finally answering their burning questions about flying. </p> <p dir="ltr"><em>Image credits: Shutterstock</em></p>

Travel Tips

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When’s the best time to use frequent flyer miles to book flights? Two economists crunched the numbers on maximizing their dollar value

<p>Traveling during major holidays like Thanksgiving can be expensive, since so many people want to see their friends and families, wherever they might be.</p> <p>It’s especially hard this year with <a href="https://fred.stlouisfed.org/series/CPIAUCSL">inflation soaring</a> at the fastest pace since the early 1980s. Airline fares <a href="https://fred.stlouisfed.org/series/CUSR0000SETG01#0">were up 43% in October</a> from a year earlier – only a <a href="https://www.bls.gov/news.release/cpi.t02.htm">handful of categories increased by more</a>.</p> <p>One way to ease the blow to your wallet or purse is by using frequent flyer miles. While there’s <a href="https://doi.org/10.1145/2733384">quite a bit</a> of research on when is the <a href="https://conservancy.umn.edu/handle/11299/215872">best time to use cash</a> to buy flights, <a href="https://www.bu.edu/questrom/profile/huseyin-karaca/">we wondered</a> – as travel lovers – if there’s an optimal time to use miles. So with the help of <a href="https://drive.google.com/file/d/1HikpvLqt_M8OfXrCXta4rm76Z_JreLJt/view">our research assistant</a>, we investigated this question, with a focus on flights over the Thanksgiving holiday.</p> <h2>Americans return to the skies</h2> <p>The day before Thanksgiving is one of the busiest days to travel in the U.S.</p> <p>Before the COVID-19 pandemic upended travel, the Transportation Security Administration <a href="https://www.tsa.gov/coronavirus/passenger-throughput">screened 2.6 million people</a> on Thanksgiving eve of 2019, just shy of the 2.9 million record. While the number plunged in 2020 as demand dropped, it picked up to 2.3 million last year and <a href="https://www.wsj.com/articles/this-thanksgiving-is-expected-to-be-one-of-the-busiest-for-travel-in-decades-11668532148">is expected to return</a> to pre-COVID-19 levels this year.</p> <p>The surge in demand, along with significantly higher jet fuel costs, are key factors in leading to more expensive air fares.</p> <p>To offset these higher costs, <a href="https://newsroom.wf.com/English/news-releases/news-release-details/2022/New-Study-Americans-Lean-Into-Credit-Card-Rewards-to-Offset-Rising-Costs--Including-Travel/default.aspx">many consumers</a> may turn to frequent flyer miles – whether accumulated from other travel or from credit cards – to avoid forking over so much cash.</p> <h2>Frequent flying 101</h2> <p><a href="https://doi.org/10.1080/10253866.2015.1096095">Frequent flyer mile programs started</a> in the late 1970s after the <a href="https://www.faa.gov/about/history/brief_history">federal government stopped regulating</a> airfares. Before the change, fares, routes and schedules for all domestic flights were set by the federal Civil Aeronautics Board.</p> <p>Besides slashing fares, <a href="https://abcnews.go.com/Travel/airline-frequent-flyer-miles-30-years/story?id=13616082">airlines reacted by creating frequent flyer programs</a>. Texas International Airlines, which ultimately merged with United, and Western Airlines, which later joined Delta, were among the first to institute frequent flyer programs.</p> <p>In a particular airline’s frequent flyer program, you earn miles when you fly with that airline. Many people get miles by using their credit cards as well. These accumulated miles can then be redeemed for free air travel.</p> <p>Frequent flyer programs were designed to <a href="https://doi.org/10.1108/02634509810199535">build customer loyalty</a>, as they provide a rebate to regular passengers. They are also <a href="https://hbr.org/1995/05/do-rewards-really-create-loyalty">meant to lock travelers</a> into a particular airline – since they have a strong incentive to only fly with that carrier.</p> <p>One downside is that many business flyers go out of their way to use their preferred airline, <a href="https://www.informs.org/About-INFORMS/News-Room/Press-Releases/Study-Finds-that-Frequent-Flyer-Programs-Increase-Cost-of-Business-Travel">which boosts their company’s travel costs</a>.</p> <p>And although airlines use frequent flyer programs to increase customer goodwill, they frequently <a href="https://www.thrillist.com/news/nation/united-airlines-loyalty-program-status-update">change the rules and rewards</a>, which often <a href="https://www.inc.com/jason-aten/delta-just-announced-a-change-that-will-make-people-very-mad-its-actually-a-brilliant-move.html">frustrates customers</a>.</p> <p><a href="https://doi.org/10.1145/2733384">Researchers have looked</a> at the <a href="https://conservancy.umn.edu/handle/11299/215872">optimal time to buy</a> airplane <a href="https://doi.org/10.1057/s41272-019-00193-7">tickets</a> with cash. In general, <a href="https://www.forbes.com/sites/suzannerowankelleher/2022/08/31/best-time-to-book-a-cheap-flight/?sh=23fdd1e72ebc">they have found prices</a> tend to dip anywhere from two months to three weeks before the travel dates. Prices are highest for those who want to book their flights very early, to lock it in, and last-minute travelers booking just before their departure dates.</p> <h2>How frequent flyer miles compare</h2> <p>To see when’s the best time to book with miles, we looked at <a href="https://www.oag.com/busiest-routes-right-now">one of the busiest routes in the U.S.</a> – New York (JFK) to Los Angeles (LAX). Each month, airlines have over a quarter of a million seats flying direct on that route. There are about 30 nonstop flights a day, run by <a href="https://www.aa.com/en-us/flights-from-new-york-to-los-angeles">three</a> <a href="https://www.delta.com/us/en/flight-deals/united-states-flights/flights-to-los-angeles">different</a> <a href="https://www.jetblue.com/destinations/los-angeles-california-flights">airlines</a>.</p> <p>Starting about three months before Thanksgiving, we collected weekly data from the online booking sites of these three airlines. We tracked the frequent flyer miles needed as well as the price for every coach flight scheduled to take place within one week of Thanksgiving.</p> <p>As miles are not interchangeable between airlines in general, we needed an alternative measure for more direct comparison between different airlines. So we calculated how much a frequent flyer mile is worth by dividing the number of frequent flyer miles needed by the ticket price. We then compared the dollar worth of 1,000 miles, depending on the airline, when the booking was made and the flight date.</p> <p><a href="http://businessmacroeconomics.com/">Economic theory</a> tells us that when there is lots of competition and the product is almost identical, competition should result in all businesses charging roughly the same price.</p> <p>That wasn’t what we found.</p> <p>In mid-October, Delta was asking 69,000 miles to fly the Tuesday before Thanksgiving. American Airlines was only asking 33,000 miles for roughly the same flight. This means if you have a <a href="https://www.cnbc.com/select/best-travel-credit-cards/">general travel rewards credit card</a> that lets you use miles on different airlines, it pays to shop around.</p> <p>Just because an airline has a high price in miles doesn’t mean the price will not come down. At the start of November, Delta wanted 69,000 miles to fly at dinnertime on the Tuesday before Thanksgiving. A week later the airline cut the price to 53,000 miles. A week after that, it was down to 36,500 miles, a price drop of almost 50% in two weeks.</p> <p>While in general the earlier you book, the better, booking too early can cost you. We found the best time to spend your frequent flyer miles for Thanksgiving travel was to book during the first week of October, which was about eight weeks out. In early October, 1,000 frequent flyer miles were worth over $14 in airfare. The last week of October, about four weeks before Thanksgiving, those same miles were only worth shy of $12.</p> <h2>The best day to fly</h2> <p>As for what is the best day on which to travel to get the most from your miles, there are two answers. On the Monday before Thanksgiving, your miles are typically worth the most, on average $15 per 1,000 miles. This is in sharp contrast to $11 for the day before Thanksgiving. However, flying Thanksgiving Day itself had required the lowest average number of miles, about 27,000 miles.</p> <p>If you haven’t booked flights yet, you may be too late to find the best value in frequent flyer miles. However, while we are still gathering and analyzing data, these tips look like they will hold up for future holidays.</p> <p><em>Image credits: Getty Images</em></p> <p><em>This article originally appeared on <a href="https://theconversation.com/whens-the-best-time-to-use-frequent-flyer-miles-to-book-flights-two-economists-crunched-the-numbers-on-maximizing-their-dollar-value-194893" target="_blank" rel="noopener">The Conversation</a>. </em></p>

Travel Tips

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Frequent flyer discusses the biggest sins of travelling

<p dir="ltr">A frequent traveller has shared what she believes are the biggest sins of travelling. </p> <p dir="ltr">Posting a series of videos on TikTok, frequent flyer and travel influencer Tinx bluntly exposed the “worst things” people can do in airports and on planes. </p> <p dir="ltr">The 32-year-old regularly flies between London and New York to visit family, and understands that having to deal with the annoying behaviours of fellow passengers is not an easy task. </p> <p dir="ltr">Now Tinx, whose real name is Christina Najjar, has voiced her frustrations with her followers, revealing the “worst” behaviours that make for “awful travellers”, while urging anyone who is guilty of such sins to “take a long hard look at yourself in the mirror before you travel again.”</p> <p dir="ltr">While there are many things travellers can do that annoy their fellow holiday-goers, Tinx said being “unprepared” is the worst travel sin of all. </p> <p dir="ltr">“Let's begin with people that are unprepared at the front of the security line. It's a security line, you know what's coming, and yet there are still people who are fumbling around with their laptop like a child who forgot their homework.” </p> <p dir="ltr">"'Do I have to take off my jacket?’ Yes, spoiler alert, you always have to take off your jacket. Please keep the theatrical water chugging to the Uber,” she joked.</p> <p dir="ltr">Next up, Tinx trashed the “gate crowders” for their lack of awareness. </p> <p dir="ltr">“Next, let's discuss the gate crowders, they haven't even put up our flight on the little digital board and you're crowding around the gate like it's the stampede from The Lion King, grinding your foot into the ground like you're about to run with the bulls,” she said.</p> <p dir="ltr">“Aside from the fact that you're in group five, I got to tell you buddy, we're all going to the same place, we're all getting on the same plane.”</p> <p dir="ltr">Lastly, the influencer explained her anger at the other passengers who are “a**holes” when it comes to the overhead bins. </p> <p dir="ltr">“It always baffles me with the bins because it's very simple, just don't be an a**hole.” </p> <p dir="ltr">“Put your overstuffed away suitcase and your ugly little personal item in the seat in front of you,” she said. </p> <p dir="ltr">Many of Tinx’s viewers agreed with her travel qualms, with the comments being flooded with additional faux pas that get under the skin of frequent flyers. </p> <p dir="ltr">One user said, “How about those who as soon as the plane is stopped and the seatbelt sign is off they rush to the front of the plane.”</p> <p dir="ltr">Another commented, “What about the people that go back and forth in the aisle trying to choose a seat that suits their preference while other people are boarding?”</p> <p dir="ltr"><em>Image credits: TikTok</em></p>

Travel Tips

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The long-haul mask hack frequent fliers swear by

<p dir="ltr">When travelling, it is recommended that switching to disposable masks (either P2 or KN95) in the airport or on the plane will give you the best protection against viruses and other nasty particles. </p> <p dir="ltr">These game changing masks are not cheap, but $45 for a packet of 25, but these PPE Tech disposable P2 masks, are Australian made and owned, and come with one genius attachment. </p> <p dir="ltr"><img src="https://oversixtydev.blob.core.windows.net/media/2022/05/Mask-hack2.jpg" alt="" width="674" height="337" /></p> <p dir="ltr">When traveller Jen Hewit opened the box for the first time, she found a small packet of plastic hooks inside, before she had her ‘aha’ moment. Jen had realised these hooks are, in fact, little ear-loops that allow you to hook the straps through so that they sit at the back of your head, rather than your ears. And if you prefer to wear a cloth mask, then you can still use these hooks with your own reusable one, given that the straps are stretchy enough.</p> <p dir="ltr">If you find yourself stuck on a long-haul without them, Jen recommends using her Dad’s own secret DIY hack: place the mask straps over the speakers on the airline’s headphones and your ears won’t feel like they’re about to fall off. </p> <p><span id="docs-internal-guid-19bfedcb-7fff-fa64-065f-c2663218a84c"></span></p> <p dir="ltr">Will you give this trick a go? Let us know on your next trip abroad.</p> <p dir="ltr"><em>Image: Getty</em></p>

Travel Tips

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Qantas offers biggest ever rewards for vaccinated passengers

<p>Qantas is now offering a new rewards campaign for fully vaccinated passengers including Qantas points, status credits and discounts – as well as entry into the draw to win a year’s worth of flights and accommodation.</p> <p>This prize is the biggest ever giveaway from Qantas, instigated as a reward to thank fully vaccinated passengers for their role in helping during the pandemic.</p> <p>Qantas rewards members will automatically be entered into this mega prize draw, where ten winners will win a year’s worth of flights, accommodation and fuel, including international destinations when borders are open.</p> <p>There will be one winner selected from each state and territory, and two winners will be from a national TV campaign.</p> <p><strong>It all starts on Tuesday</strong></p> <p>From Tuesday, double-jabbed Australian frequent flyers over the age of 18 will be able to claim their reward through the Qantas app – a choice of 1000 Qantas points, 15 status credits, or a $20 flight discount for Qantas or Jetstar.</p> <p>Qantas CEO Alan Joyce said the vaccine rollout was critical for the travel industry because it breaks the cycle of lockdowns and protects public health.</p> <p>“Getting vaccinated is an important step that every Australian can take that brings us that little bit closer to life as we knew it,” said Joyce.</p> <p>“As the national carrier, we want to recognise those who have made the effort to protect themselves and the community.</p> <p>“This is one of the biggest giveaways we’ve ever done. The impact of the pandemic on the travel industry and our own Qantas Group team members means we have a clear vested interest in the success of the vaccine rollout.”</p> <p><strong>Qantas wants to thank Australians for getting vaccinated</strong></p> <p>Joyce said by getting the nation’s vaccine rate up to 70 or 80 per cent would mean thousands of people could return to work.</p> <p>“Now is the ideal time to say thank you to Australians for stepping up and protecting themselves and others,” he added.</p> <p>Speaking to the <em>Sunrise</em> program on Monday morning, Joyce said he hoped the airline’s incentive program would encourage other businesses to offer rewards.</p> <p>“We know other companies are looking at how they recognise people who have got the vaccine, and we think more will follow,” he said.</p> <p>The announcement comes after Qantas has mandated vaccinations for its front-line workers.</p> <p>Qantas cabin crew, pilots and airport workers all need to be fully vaccinated by November 15, 2021 and the remainder of employees by 31 March 2022.</p> <p>Joyce said a fully vaccinated workforce for Qantas would not only safeguard workers, but protect customers and communities.</p> <p>“It’s clear that vaccinations are the only way to end the cycle of lockdowns and border closures,” he said.</p> <p><em>Photo: Getty Images</em></p>

International Travel

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Which crimes are most frequently detected in Australia?

<p>The common populist phrase ‘if you do the crime, you should do the time’ suggests that those who commit criminal offences should be caught and prosecuted – regardless of how trivial or outdated the offence may be, or how futile or costly it is to put this ‘zero tolerance’ approach into practice.</p> <p>An example of an offence which many consider unjustifiably costly and futile to prosecute is <a href="https://www.sydneycriminallawyers.com.au/criminal/offences/drug-offences/drug-possession/">the crime of drug possession</a> – whereby ‘zero tolerance’ policing has done nothing to deter would-be offenders, has cost billions of dollars to enforce, and has led to a range of other socially undesirable consequences, including the stigmatisation of drug users, the reluctance of those whose use detrimentally affects their lives to seek medical help and a thriving black market with all the associated violence and health risks – including the dangers of low-grade drugs that contain potentially deadly fillers.</p> <p>But what are the most frequently detected crimes in Australia?</p> <p>And which offences tend to go unreported and undetected?</p> <p><strong>The most frequently detected offences</strong></p> <p><a href="https://www.crimestats.aic.gov.au/facts_figures/2_offenders/">National statistics</a> suggest that the most frequently detected offence-types in the year 2016/17 were:</p> <p>1. Drug offences – 81,160</p> <p>2. Acts intended to cause injury – 78,421</p> <p>3. Theft – 78,093</p> <p>4. Public order offences – 61,198</p> <p>This does not necessarily mean that these are the most common offences committed, just that they are the most frequently detected. In fact, there is research to suggest that certain driving offences such as <a href="http://www.sydneycriminallawyers.com.au/traffic/offences/drink-driving/">drink driving</a> or negligent driving (eg failing to keep a proper lookout for pedestrians or other motorists) may be more common that all of those above, but they are less likely to be detected.</p> <p>A factor in detection rates is also that many assault offences – which come under acts intended to cause injury – <a href="https://aic.gov.au/publications/tandi/tandi409">are committed in view of the public</a>; a situation where police are most likely to be called.</p> <p>A factor relating to the detection of drug offences is the <a href="https://www.sciencedirect.com/science/article/abs/pii/S0955395918300756">pro-active detection policy of police</a>; which is signified by the heavy presence of police and drug detection dogs at music festivals and other venues.</p> <p>So as statistics can be skewed by a range of factors, the statistics on detection should not be equated with prevalence of offending.</p> <p><strong>Hidden crimes</strong></p> <p>Many types of crime go unreported to police which makes it difficult to estimate their prevalence or to identify perpetrators.</p> <p>There are many reasons why someone may not want to report a crime to police including a belief that they won’t be taken seriously, a reluctance to dob in a friend or relative or concerns about re-victimisation either by the criminal justice system itself.</p> <p><a href="https://www.abs.gov.au/ausstats/abs@.nsf/Lookup/by%20Subject/4530.0~2016-17~Main%20Features~Sexual%20assault~10004">Victimisation surveys</a> attempt to bridge the gap between reported crime and the actual rate in the community. These surveys find that the rate under-reporting depends a lot of the type of crime committed.</p> <p>Whilst 90% of motor vehicle thefts are reported to police, only 39% of sexual assaults are reported.</p> <p>Under-reporting of sexual assault has been well documented globally. The reasons for under-reporting <a href="https://aic.gov.au/sites/default/files/publications/non-reporting-and-hidden-recording-of-sexual-assault-an-international-literature-review.pdf?v=1509677779">differ between surveys</a> but include wishing to deal with matters privately, feelings of shame and embarrassment and fear of not being believed by police.</p> <p>Some advocates point to low rates of convictions as being a cause of reluctance by sexual assault victims. In Australia, only 1 in 6 reports to police of rape and less than 1 in 7 reports of incest or sexual penetration of a child <a href="http://www.lawreform.vic.gov.au/projects/sexual-offences/sexual-offences-final-report">result in prosecution</a>.</p> <p><strong>Other offences with low detection rates</strong></p> <p>Physical assaults have notably low reporting rates, with only about half of such incidents being reported to police, usually because the victims view the crime as trivial or not worth reporting.</p> <p>Domestic violence is noted as being one of the most underreported categories of crime globally. Domestic violence under-reporting is driven by a number of complex <a href="http://hub.hku.hk/bitstream/10722/134467/1/Content.pdf">factors</a> from financial or familial dependence to normalisation of violence and self-blaming.</p> <p>Moreover, vulnerable communities such as Aboriginal and Torres Strait Islander people, as well as sex workers, are known to under report crimes due to a general distrust of police and the criminal justice system.</p> <p><strong>Unsolved crimes</strong></p> <p>Even when crimes are detected by, or reported to police, identifying offenders can be difficult if certain barriers to investigation exist.</p> <p>There are no independent national statistics on the number of unsolved crimes in Australia. But, generally, the data indicates that a large number of reported crimes go unsolved, particularly property crime and theft.</p> <p>A lack of (cooperative) eye-witnesses or CCTV footage of a crime, very little physical evidence and little connection between perpetrator and victim are all common factors likely to mean a crime goes unsolved.</p> <p>An <a href="http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.569.1433&amp;rep=rep1&amp;type=pdf">analysis</a> of ‘solvability factors’ for homicide in Australia undertaken in 2001 found that unsolved homicides were more likely to involve a single victim, to have involved the use of a firearm and to have occurred in a non-residential area.</p> <p>Police factors in unsolved homicides included failures by police to rapidly secure a crime scene and a lack ample resources devoted to the investigation.</p> <p>Generally, crimes committed between strangers are difficult to solve, particularly if there is no clear motive that can narrow down potential suspects.</p> <p>Finally, perpetrators that have no prior criminal record are less likely to come to the attention of investigators making it less likely for them to be identified.</p> <p>So, not all crimes are equal when it comes to being caught.</p> <p><em>Written by Ugur Nedim and Jarryd Bartle. Republished with permission of </em><a href="https://www.sydneycriminallawyers.com.au/blog/which-crimes-are-most-frequently-detected-in-australia/"><em>Sydney Criminal Lawyers.</em></a></p>

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Are you a frequent flyer? Solar storm radiation can be harmful

<p>Space weather <a href="https://theconversation.com/solar-eruption-could-help-earth-prepare-for-technology-melt-down-18747">impacts</a> many modern-day technologies. But one of the most concerning – and least reported – space weather effects is the increased radiation exposure to passengers on commercial long-distance flights during so-called “<a href="http://www.spaceweather.com/glossary/srs.html">solar radiation storms</a>”.</p> <p>The NASA-funded Nowcast of Atmospheric Ionizing Radiation System (<a href="http://sol.spacenvironment.net/~nairas/">NAIRAS</a>) is the computer system tasked with providing a real-time data-driven climatology of the aviation radiation environment.</p> <p>Recently, a series of papers published in the journal [Space Weather] estimate that when NAIRAS was turned off during the US government shutdown last year – which went into effect just as a solar radiation storm began – <a href="http://onlinelibrary.wiley.com/doi/10.1002/2013SW001015/abstract">500,000 people</a> received increased radiation doses.</p> <p>It has also been estimated that this event is likely to eventually result in four cancer-related deaths.</p> <p><strong>What is a solar radiation storm?</strong></p> <p>Disturbances on the surface of the sun are commonly the cause of geomagnetic disturbances here on Earth; such as power grid faults/failures and increased errors in GPS navigation and positioning.</p> <p>Associated with some of these solar disturbances is the ejection of extremely fast plasma into the solar wind that, when aimed directly towards the Earth, causes the onset of increased geomagnetic and ionospheric activity.</p> <p>The Earth-bound solar energetic particles ejected into the solar wind eventually penetrate into the Earth’s magnetosphere.</p> <p>When inside the magnetosphere, they orbit the planet across the Earth’s magnetic field lines until they are scattered by various complicated magnetospheric processes and interactions.</p> <p>Once scattered, these solar particles then travel down the magnetic field lines until they impact the Earth’s upper atmosphere, where they are effectively absorbed.</p> <p>The penetration depth of these particles primarily depends on their kinetic energy, which is governed by their mass and velocity.</p> <p>The less energetic particles are stopped by the Earth’s atmosphere typically between 100 and 400km altitude, causing the well-known <a href="http://spaceweathergallery.com/aurora_gallery.html">aurora</a> in the northern and southern high-latitude regions.</p> <p>The atmosphere increases in density exponentially as the particle falls. This normally prevents particles penetrating to lower altitudes where they are harmful to living organisms.</p> <p>The more energetic particles, called “solar energetic particles”, caused by these solar disturbances can <a href="http://www.dartmouth.edu/~barrel/index.html">penetrate</a> to below 10km, near of commercial flights.</p> <p>During such events, the danger posed by the increased radiation levels is easily averted by decreasing the cruising altitudes of the aircraft. Pilots can also divert their flight paths to areas less affected by the increased radiation levels (more equatorward latitudes).</p> <p><strong>Several chest X-rays worth of radiation</strong></p> <p>The aviation radiation monitoring performed in real-time by computer systems such as NAIRAS can effectively be used to issue such warnings to aircraft.</p> <p>This will help remove the threat posed to hundreds of thousands of people across the globe during such space weather events.</p> <p>The geomagnetic activity levels associated with the solar radiation storm that occurred during the US government shutdown were only minor (a minimum <a href="https://theconversation.com/solar-eruption-could-help-earth-prepare-for-technology-melt-down-18747">Dst</a> of -54nT).</p> <p>This means the technologies normally classified as being <a href="https://theconversation.com/divert-power-to-shields-the-solar-maximum-is-coming-11228">vulnerable</a> to extreme space weather events are not likely to have been significantly affected.</p> <p>The solar energetic particle levels observed by <a href="http://www.ngdc.noaa.gov/stp/satellite/goes/index.html">geostationary satellites</a> classifies this as an <a href="http://www.spaceweather.com/glossary/srs.html">S2</a>solar radiation storm. It lasted more than 24 hours, and took about four days to fully subside (see video below).</p> <p>Some controversy exists around the exact method used by the scientists of the first <a href="http://onlinelibrary.wiley.com/doi/10.1002/2013SW001015/abstract">study</a>into this event. There has been doubt around the estimation of the number of eventual cancer fatalities related to this solar radiation storm.</p> <p>Even though the radiation levels air travellers were exposed to during this event are much higher than they might have been had an appropriate warning been issued, they were still comparatively low – on par with the dose that one would receive from a number of chest X-rays.</p> <p>Arguments put forward by some <a href="http://onlinelibrary.wiley.com/doi/10.1002/2014SW001074/abstract">researchers</a> err on the side of caution. They indicate that some people who would be considered more vulnerable to increased radiation exposure (such as frequent flyers and unborn children) should have access to this radiation monitoring information.</p> <p>This would enable them to make educated decisions about appropriate air travel times in much the same way that non-urgent X-rays may be postponed during pregnancy.</p> <p><a href="http://onlinelibrary.wiley.com/doi/10.1002/2014SW001061/abstract">Other researchers</a> have erred on the opposite side, with the view that the radiation doses during this event were too small to be considered a serious threat.</p> <p>Independent of whether or not this particular space weather event exposed air travellers to dangerous levels of radiation, these studies are in clear agreement that increasing radiation monitoring is a must in the future.</p> <p>This is especially important for the aviation industry, and the provision of such information must not be hindered by short-term political partisan interests.</p> <p><em>Written by Brett Carter. Republished with permission of </em><a href="https://theconversation.com/are-you-a-frequent-flyer-solar-storm-radiation-can-be-harmful-28775"><em>The Conversation</em></a><em>. </em></p>

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The more you eat, the further you fly

<p>The more you dine out, the more points you will be able to save up for flights and upgrades under a new initiative by the Qantas Frequent Flyer program.</p> <p>As of Thursday, travellers can receive rewards by making reservations at select restaurants in Australia and around the world.</p> <p>Members of the loyalty program will be able to earn 100 points per person for every booking made in one of the 18,000 restaurants across 12 countries.</p> <p>The new point system, which was launched in partnership with restaurant booking platform Quandoo, came after Qantas ended its agreement with Dimmi and Rockpool Dining Group restaurants.</p> <p>“We know how much our frequent flyers like to dine out, so rewarding them with Qantas Points for eating at their favourite local restaurant or somewhere special while they are on holiday is going to be a real drawcard,” said Qantas Loyalty CEO Olivia Wirth.</p> <p>“Food and wine constantly rank as some of the top interests for our members … the ability to now earn points for booking restaurants overseas is a great addition to people’s travel experience and helps get them closer to their dream trip.”</p> <p>Frequent Flyers can start earning points by booking through the platform on August 15.</p> <p>The announcement follows the airline’s rewards program overhaul in June, when the airline unveiled that it will make more reward seats available while increasing<span> </span><a rel="noopener" href="http://www.travelweekly.com.au/article/qantas-unveils-tasty-frequent-flyer-change/" target="_blank">the number of points required to upgrade to a premium cabin</a>.</p> <p>Qantas said the changes represented the biggest transformation that the Frequent Flyer program has seen in its 32-year-history.</p> <p>The loyalty program overhaul, which affects its 12.7 million members, will be rolled out over the next 12 months.</p> <p>Qantas’ collaboration with Quandoo came after Virgin Australia<span> </span><a rel="noopener" href="https://www.australianfrequentflyer.com.au/velocity-opentable/" target="_blank">ended its restaurant booking partnership with OpenTable in July</a>. Members of the airline’s Velocity Frequent Flyer program are no longer able to earn 300 points for every table booking made on the OpenTable platform.</p>

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The $7 Kmart item Aussie frequent flyers are swearing by

<p>Kmart has quickly become the place to shop amongst frequent flyers for the discount travel gear it continues to offer. From suitcases to sleep masks, the discount department store is bound to have everything you need to ensure that your next flight is a comfortable one.</p> <p>However, there's one item that has caught the attention of jet setters: The $7 TSA lock.</p> <p><img style="width: 500px; height: 375.385px; display: block; margin-left: auto; margin-right: auto;" src="https://oversixtydev.blob.core.windows.net/media/7828652/31da6dde9bd62f91b69012793a4f0d4a.jpeg" alt="" data-udi="umb://media/be2422dc28ba47c6adfccb804107076f" /></p> <p style="text-align: center;"><em>Photo source: Kmart</em></p> <p>An essential when travelling to the US, a TSA lock is a lock that airport security officials can open if they want to do a random luggage check. If they choose your luggage, they leave a note inside saying that they’ve checked your bag.</p> <p>Airport convenience stores sell these locks too, but you’ll be paying a lot more than $7 for it.</p> <p>Kmart have a range of products that are bound to help you when you’re travelling abroad. The range includes packing cubes, digital scales or a double USB charger.</p> <p>However, just because it’s cheap from Kmart doesn’t automatically mean that it’s the cheapest option available.</p> <p>It’s important to do your research in order to get the best bargain.</p>

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Biggest overhaul in 32 years: Qantas announces major changes to its Frequent Flyer program

<p>Qantas has just made the biggest announcement in the 32-year history of its Frequent Flyer program, with massive changes benefiting the customer into paying less fees and having access to more seats along with the opportunity to earn points while on the ground.</p> <p>Speaking to the media on Thursday, CEO Alan Joyce and divisional head Olivia Wirth made the revelation which will affect 13 million members.</p> <p>It is expected for the changes to take place over the next 12 months, with the airline investing $25 million into the scheme.</p> <p>The biggest changes will be access to more seats, with over 1 million seats reserved for Frequent Flyers. Destinations that will benefit the most will be London, Los Angeles, Tokyo and Singapore.</p> <p>Another plus is reduced fees and carrier charges when redeeming points.</p> <p>If you’re someone who tends to travel in economy, you will now be using less points for a Classic Rewards seat.</p> <p>But if you prefer to fly first class, business class and premium economy, then the news is slightly bleaker as you will be paying an increased fee of 15 per cent – which is a first for the airline. You will also be paying more for an upgrade to a premium cabin – up to 9 per cent.</p> <p>“While the points required for business class seats on international and domestic flights will increase slightly, it is the first increase in 15 years and the product has improved a lot in that time,” said Mr Joyce.</p> <p>“There’s a lot about the Qantas Frequent Flyer program that our members tell us they love but there are also areas of the program that have increasingly come under pressure as a result of rapid expansion,” added Ms Wirth.</p> <p>“What we’re announcing today is all about investing more into the heart of our program, the member experience.”</p> <p>However, the most exciting change is the new “Points Club” program which helps members earn points when they aren’t up in the air.</p> <p>The club is comprised of two tiers and entry gained based on members meeting an annual criteria.</p> <p>Once travellers gain access to the exclusive club, they will receive lounge entry and bonus star credit, as well as bargain deals across their “partner” network.</p> <p>“The combination of the new Points Club, the introduction of our most elite tier in Lifetime Platinum, and the increase in seats across our network means the revamped program should offer something for everyone,” said Ms Wirth.</p>

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6 tips for low-risk travel hacking

<p><a href="https://www.oversixty.com.au/travel/international/5-clever-travel-hacks-to-try-in-australia/">“Travel hacking”</a>  is the practice of seeking to reduce or eliminate travel expenses by systematically making and acting on a plan to accumulate frequent flyer miles and points – usually with specific travel goals in mind. Often, travel hackers accomplish their goals by accumulating airline credit cards that subject them to high spending limits.</p> <p>For the undisciplined, this can be a high-risk type of behaviour. There are multiple pitfalls to overcome. For starters, it’s tempting to spend beyond your means in pursuit of miles and points. Failure to pay your balance in full can result in interest payments that exceed the value of the benefits the card offers.</p> <p>Not only that, there is usually a brief time limit imposed for collecting the sign-up bonus offered by the credit card company. Additionally, these cards usually have annual fees; experienced travel hackers typically cancel the cards before the fees come due. But if you aren’t that organised, you might forget to cancel the cards and have to pay the fees.</p> <p>These aren’t the only pitfalls associated with the usual approach to travel hacking, but they’re a few of the things that can compel people to ask, “Is travel hacking really worth it?”</p> <p>If that were the only way to engage in travel hacking, the answer for many people might well be “no”. Fortunately, this risky approach is not your only choice. It is totally possible to get started with travel hacking using methods that are far less risky. Let’s discuss 6 tips for low-risk travel hacking:</p> <p><strong>1. Use E-commerce portals for retail shopping</strong></p> <p>Some airlines offer frequent flier miles or other rewards through their branded e-commerce portals. One example is the <a href="https://www.americanairlines.com.au/i18n/aadvantage-program/miles/partners/retail-and-dining.jsp">Aadvantage Program</a> offered by American Airlines. If you want to send flowers to a friend, buy tickets to a theatrical production, or make a purchase from any of 850+ participating retailers, you can earn frequent flier miles redeemable for flights, upgrades, rental cars, hotel rooms and other travel perks. Some of the associated offers are from retailers you probably shop with anyway.</p> <p><strong>2. Dine out</strong></p> <p>Offers change frequently, but you can often find opportunities to earn frequent flyer miles or advantage points when you eat at participating restaurants. For example, if you eat at <a href="http://qantas.rockpooldininggroup.com.au/">Rockpool Dining Groups’ restaurants</a>, including Spice Temple, Rockport Bar &amp; Grill or Fratelli Fresh, you can accumulate Qantas points to redeem on a future trip. Depending on the restaurant you choose, you could receive 1-2 frequent flier miles for each dollar you spend on dinner at the restaurant.</p> <p><strong>3. Take advantage of fuel card loyalty discounts</strong></p> <p>Fuel cards offer you a convenient way to pay for your fuel purchases while you’re on the road. Whether you’re taking off on a road trip or you’re renting a car at your travel destination, you can take advantage of <a href="https://www.fuelcardcomparison.com.au/p/getting-most-out-fuel-with-fuel-card-loyalty-discounts/">fuel card loyalty discounts</a>.</p> <p>Each fuel card is different. After you sign up for a fuel card, typically you could expect to receive a few reward points for each dollar you spend at the fuel pump using your card. Depending on the fuel card, the reward points you receive might be redeemable for special deals or discounts. Be sure to read all the fine print to determine what benefits you’d receive from signing up for each fuel card you’re considering.</p> <p>As compared against airline credit cards with initial high spending requirements, most fuel cards don’t seem all that risky. Unlike credit cards, some fuel cards don’t even require any interest payments. However, fuel cards are not entirely risk free.  Be aware that some fuel cards do charge monthly fees, annual fees, transaction fees and / or late payment fees – so be aware of the terms of service before applying. Pay particular attention to what fees you’ll be required to pay. Once you’ve begun using a fuel card, be sure to keep up with paying the bills as they come due to avoid late payment penalties.</p> <p><strong>4. Ride with Uber</strong></p> <p><a href="https://www.qantas.com/au/en/book-a-trip/uber.html">Uber and Qantas</a> have teamed up to offer you frequent flier miles when you take certain actions associated with their services. For example, signing up with Uber for the first time through Qantas’ portal can earn you 2,000 frequent flier miles. You can also earn points if you use the Qantas app for booking Uber rides to or from eligible Australian airports. The number of points you earn depends on your level of membership in the Qantas Frequent Flyer Program.</p> <p><strong>5. Buy a new mobile phone and try a new mobile plan</strong></p> <p>Thinking of buying a new mobile phone or switching mobile providers? <a href="https://www.vodafone.com.au/plans/qantas">Vodafone and Qantas</a> are offering up to 20,000 Qantas Points for new Vodafone accounts. To earn the points, you must participate in at least one of the eligible offers these companies are making available. You could buy a new phone plus sign up for a SIM Only Plan or a Red Plan -- or you could sign up for a new Vodafone Plus Plan. New business accounts are eligible to earn greater numbers of points. You can also receive a free membership in the Qantas Frequent Flier Membership Program if you sign up through Vodafone’s link, scoring you a savings of $89.90.</p> <p><strong>6. Pay your energy bills on time</strong></p> <p><a href="https://www.redenergy.com.au/qantas/residential">Red Energy and Qantas</a>  have partnered to offer you Qantas points for paying your electricity and gas bills on time. If you have a Red Energy account, or you want to open a new one, you’ll have to link the account to your Qantas Frequent Flyer account to be eligible to earn points under this programme.</p> <p>If you’re interested in travel hacking, it can be appealing to start with these sorts of low-risk offers. The points and benefits from these types of offers might not accumulate quite as quickly as they would if you were to use airline credit cards. However, you can see there are substantial amounts of frequent flier miles and other travel perks on offer through various low-risk programmes such as these. If you want to enjoy substantial savings on a trip you plan to take, it’s definitely worth considering all of these tips and offers.</p>

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8 ways you’re missing out on rewards points

<p>If you’re not seeing enough growth in your airline reward points – you may be doing it wrong.</p> <p>Reward points should be rewarding. But for many families, they just don’t seem to grow fast enough to provide enough payoff. And you need a lot of points to cover the whole family.</p> <p><a href="https://www.pointhacks.com.au/?utm_source=MYDISCOVERIES.com.au">Points Hacks website</a> is dedicated to the collection and use of airline reward points. The team of experienced and knowledgeable frequent flyer experts have travelled the world using their points. They know every possible hack to grow your points balance. This week they gave us eight reasons why you may be losing out on airlines rewards points.</p> <p>The good news is – they also told us how to fix it.</p> <p>“Many people think that to earn points they need to be spending large amounts on a rewards credit card, “Daniel Sciberras, Point Hacks’ spokesperson and frequent flyer expert, says. “However, people are missing out on earning points simply because they forget, or are not aware, of the various point-earning tools and avenues at their disposal outside of credit card spend,”</p> <p>In order to really rack up the points, you need to pay attention and be diligent.</p> <p>Here are the 8 reasons why you may be missing out on airline rewards points – and what you should do about it.</p> <p><strong>1. Your existing credit card doesn’t have an airline rewards scheme</strong></p> <p>You may be earning points through your credit card, but can those points actually be transferred to an airline rewards scheme? Some credit cards offer reward points that can be redeemed at the financial provider’s store on physical assets or gift vouchers only. This is common for credit cards with low fees or low-interest rates.</p> <p><strong>2. You’re not meeting the requirement of bonus point offers</strong></p> <p>You’ve just been approved for the reward credit card which has promised to earn you tens of thousands in bonus reward points. The only catch is that you have a required minimum spend within the first few months to be eligible for the bonus.</p> <p>Not meeting the requirements will result in the bonus points being declined.</p> <p>For instance, Westpac Altitude Black Mastercard offers 80,000 bonus Qantas or Altitude Points, and the AMEX Westpac Altitude Black Card offers 40,000 bonus Qantas or Altitude Points when you spend $3000 on each card within 90 days of card approval. New cardholders can also receive 90,000 bonus Qantas Points when they get approved for the NAB Qantas Rewards Signature Card offers, given that they spend $4000 on the card within 60 days.</p> <p><strong>3. You’re booking the cheapest seat on a flight</strong></p> <p>We all love a bargain, but is this costing you reward points?</p> <p>Some airline rewards operate on a revenue-based system, while others are based on a hybrid of revenue and mileage – as a way to encourage people to spend more.</p> <p>Generally, the more expensive your airfares, the more points you’ll earn through it. The calculation to find the value you’re getting per point is: Fare price minus taxes and charges, divided by the number of points needed for the flight.</p> <p><strong>4. Being unaware of running offers or promotions on your rewards programs</strong></p> <p>You may be missing out on hundreds or thousands of points each year by not keeping up to date with the latest offers and running promotions on your rewards programs.  For instance, Coles regularly offers bonus flybuys points, where you can earn additional points per dollar spent. Velocity has its 15 per cent Bonus Velocity Point Month which allows members to transfer their reward points from participating cards, flybuys or hotel partners to Velocity in that month, and receive a 15 per cent bonus points on the number of transferred points.</p> <p>The easiest way to regularly find this information is by checking websites dedicated to sharing airline rewards offers and deals daily, such as Point Hacks. Signing up to the e-newsletters of your loyalty program will also ensure that these promotions are sent directly to you.</p> <p><strong>5. Letting your points expire</strong></p> <p>Most – but not all – airline rewards points expire after a set period, and not being aware of the terms can result in your hard-earned points being invalidated. For instance, Qantas Frequent Flyer points will expire after 18 months of inactivity (from the last date of activity), while Velocity Frequent Flyer points will expire after 24 months of inactivity.</p> <p>For both reward programs, transferring points between family members will not reset the expiration clock, as family transfers do not count as activity. Therefore, the expiration date of points will continue to be calculated from the last date of account activity. For example, if a Qantas account has been inactive for 14 months which means it has 4 months left before expiry, the transferred points will take on this same expiry date.</p> <p><strong>6. You’re not providing your frequent flyer number before every flight</strong></p> <p>While this bad habit isn’t as commonplace as it once was – as many travellers now log into their frequent flyer account prior to booking to minimise the number of details they need to manually input – some people do still overlook this. You could be losing up to 15,500 points for a Sydney-to-Melbourne flight.</p> <p><strong>7. You’re not taking advantage of airline program partnerships</strong></p> <p>Airline partner programs can earn you lucrative points. Qantas’ partner retailers include Woolworths, BWS and Big W, as well as selected Caltex and Caltex Woolworth service stations, where you’ll earn 2 points per $1 spent. You can also earn points through the Qantas Mall when you shop online at popular retail partners including David Jones, ASOS, Country Road, Sephora and The Iconic.</p> <p><strong>8. Family Points Pooling hasn’t been set up correctly</strong></p> <p>Some of the most knowledgeable point hackers leverage their family’s spending to maximise their own point earnings. Velocity offers a unique program benefit which allows members to pool either their Velocity Points or their Points and Status Credits with family members living at the same address. Each time you travel with your partner, child or other family member check that points pooling has been set up correctly before flying.</p> <p><em>Written by Alison Godfrey. Republished with permission of <a href="https://www.mydiscoveries.com.au/stories/rewards-points/">MyDiscoveries</a>.</em></p>

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Qantas announces brilliant points hack: Earn frequent flyer points for free!

<p>Qantas is letting people earn reward points in the easiest way possible. It’s something that everyone enjoys doing, and it’s simple enough to follow.</p> <p>Sleeping.</p> <p>That’s right. The airline has developed its Qantas Wellbeing app to encourage healthy sleeping patterns. The app also encourages Qantas Frequent Flyer members to be more active in their everyday lives, offering points for exercising.</p> <p>If you are a Qantas Frequent Flyer member, things just got interesting for you. You’re able to be rewarded with points for developing good sleeping patterns, with 5 points a month being rewarded to your account.</p> <p>Just don’t touch your phone half an hour before your chosen bedtime and the points will be in your account. How good is that?</p> <p>It’s been dubbed the ‘Sleep Health’ challenge. Frequent Flyer members who already use the app will be pleased they can earn more points for sleeping instead of having to be active through walking, swimming or cycling.</p> <p>For those of you who have already developed good sleeping patterns that are phone-free, this is an easy way for you to generate points.</p> <p>However, if you’re having trouble putting down the device to get some much-needed shut eye, talk about an incentive to leave your phone alone before bed.</p> <p>Are you going to take up this challenge and earn frequent flyer points literally while you sleep? Let us know in the comments.</p>

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Frequent flyer slams sad sandwich on Qantas flight

<p>A Qantas frequent flyer was left unimpressed when he was handed a sad sandwich on board a flight from Melbourne to Brisbane.</p> <p>Australian Licensed Aircraft Engineers’ Association federal secretary Steve Purvinas tweeted a picture of the sandwich, which promised to be a “roast beef and horseradish” sanger but ended up being two pieces of bread with one tinny fatty bit of beef and some garnish.</p> <p>He cheekily captioned the photo: “Delicious roast beef sandwich enjoyed by a Qantas frequent flyer today. Neil Perry, take your hat off. #qantas @QantasNews.”</p> <p>Neil Perry is consulting chef for Qantas but has no affiliation with the sandwich. </p> <blockquote class="twitter-tweet" data-lang="en"> <p dir="ltr">Delicious roast beef sandwich enjoyed by a Qantas frequent flyer today. Neil Perry, take your hat off. <a href="https://twitter.com/hashtag/qantas?src=hash&amp;ref_src=twsrc%5Etfw">#qantas</a> <a href="https://twitter.com/QantasNews?ref_src=twsrc%5Etfw">@QantasNews</a> <a href="https://t.co/nGKgoF8Idv">pic.twitter.com/nGKgoF8Idv</a></p> — Steve Purvinas (@StevePurvinas) <a href="https://twitter.com/StevePurvinas/status/1020992614856765440?ref_src=twsrc%5Etfw">July 22, 2018</a></blockquote> <p>Purvinas observed that while he didn’t have high expectations of airplane food, he did expect more than the sad excuse of a sandwich he was given.</p> <p>Qantas even admitted Purvinas’ frustration was warranted and said it would be following up with the supplier, Homemade Food Co.</p> <p>A Qantas spokesman said: “We can completely understand that the customer would have been disappointed with their meal.</p> <p>“We’ll be following up with our supplier and making it very clear that providing a filling sandwich is their bread and butter.”</p> <p>Purvinas suggested on Twitter the airline’s cutbacks had gone too far.</p> <p>“They are short of pilots, engineers, flight attendants, baggage handlers and sandwich makers. More managers than ever though,” he wrote.</p> <p>“This half arsed sandwich appears to be quite common. I’m following the pages and comments of frequent flyers and many of them agree.</p> <p>“My comments being made in the hope that the airline rectifies the issues. My direct approaches have fallen on deaf ears.”</p>

Travel Trouble

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The REAL winner of frequent flyer programs – and it’s not loyal customers

<p>They were originally designed to give back to loyal passengers but frequent flyer programs reward airlines more than customers, analyists say.</p> <p>The immense popularity of frequent flyer programs prompted airlines to start making money off them.</p> <p>"About 10 years ago Qantas realised that there was an opportunity for them to commercialise this more widely and it was largely because of how consumers value those points both as a status symbol and as the opportunity to get flights," Credit Suisse director of equity research, Paul Butler, told <span style="text-decoration: underline;"><strong><a href="http://www.abc.net.au/news/2018-07-11/frequent-flyer-program-helping-airlines-more-than-customers/9977272">ABC</a>.</strong></span></p> <p>Qantas, the most popular rewards program in the country, has 12 million members that earned more than 120 billion points last year.</p> <p>Its frequent flyer program brings in more than $400 million a year in profit, which is more than it makes flying people overseas.</p> <p>Credit Suisse calculates the frequent flyer business is worth about $4 billion to Qantas.</p> <p>Tony Webber, the chief executive of Airline Intelligence and Research, said airlines are the big benefiters of rewards programs as they control the entire process – airlines determine the value of points, what the points are redeemed for, when the points are redeemed, how many points are needed for an upgrade, and can add additional fees the customers must pay.</p> <p>"The dominant reason it's exceptionally good for the airlines' cash flow is that they're really getting a revenue stream for a very little cost stream," Tony Webber told ABC.</p> <p>Dr Webber also point out that airlines wants customers’ points to expire.</p> <p>"They really want the points to expire, they have a strong incentive to expire the points. As soon as the points expire there is no cost associated to the airlines with these points being earned," Dr Webber said.</p>

Money & Banking

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Qantas passengers furious after frequent flyer points vanish

<p>Qantas has been slammed by shocked passengers who claim their frequent flyer points have vanished from their accounts.</p> <p>People aren’t only angry about Qantas’s rule that sees frequent flyer points expire after 18 months of inactivity, others claim they are victims of the air carrier’s decision that they didn’t know about.</p> <p>Back in 2016, Qantas and Woolworths made a deal for the Woolworths Rewards program. Under the changes, the default option for Qantas passengers changed to earning discounts with the supermarket instead of frequent flyer points. People wishing to continue earning Qantas points while shopping at Woolworths needed to manually change their options in their account.</p> <p>Although Qantas maintains the change was well publicised at the time and they emailed all customers, some passengers say they weren’t informed or that the email had ended up in spam folder. They also questioned why Qantas didn’t call or text their customers.</p> <p>Instead passengers found out this year they had not been earning any points since the change and thus they had expired. For some people, they lost hundreds of thousands of points, worth thousands of dollars.</p> <p>One passenger wrote on the Qantas Facebook page of their loss: “Qantas wiped 360,000 points from me, all accumulated from fifo work, only contacted by email when they wiped my account, very disappointed Qantas.”</p> <p>Another said: “Qantas the reason most people lost their points was when Woolworths stop(ped) their rewards points system. If Qantas was reasonable they would do the right thing by these people.”</p> <p>Qantas has repeatedly told customers they don’t give back expired points.</p> <p>A spokesperson said: “It’s really easy to stay active in the Qantas Frequent Flyer program — it’s as simple as earning or redeeming one Qantas Point within 18 months.  </p> <p>“Even if members aren’t flying regularly there are a variety of ways to earn or use points on the ground through everyday spend using a Qantas Points-earning credit cards, buying a burger or watching a movie at the cinema.”</p>

Travel Trouble

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Outrageous fee: Watch out for sneaky Qantas surcharge

<p>Travel experts are warning passengers to look at the fine print regarding frequent flyer bookings after Qantas was caught out for its “excessive” charges on some of its bookings.</p> <p>“Millions of Australians are Qantas Frequent Flyer members,” <span style="text-decoration: underline;"><strong><a href="https://www.australianfrequentflyer.com.au/qantas-frequent-flyer-rip-off/">Australian Frequent Flyer</a> </strong></span>editor Matt Graham wrote. “We save up our Qantas points in the hope of one day redeeming them for a free flight. Unfortunately, Qantas Classic Flight Rewards are not as rewarding as the name might suggest.”</p> <p>Although government taxes and airport fees are out of the airline’s control, Graham noted Qantas’ “carrier charges” are discretionary and aren’t charged when booking a normal Qantas airfare.</p> <p>“When redeeming points for reward flights, airport and government taxes must be paid in addition to the points,” he said. “But Qantas Frequent Flyer also adds its own ‘carrier charges’ on top of this. Qantas carrier charges can add as much as $1080 to the cost of a round-trip Classic Flight Reward booking, and in some cases these charges are even higher than an equivalent airfare.</p> <p>“This is extremely frustrating for frequent flyers trying to redeem their hard-earned Qantas points, especially as carrier charges are not genuine taxes.”</p> <p>Graham points out that Qantas isn’t the only airline to impose surcharges in award bookings, calling out Emirates, Etihad Airways, British Airways, Lufthansa and Turkish Airlines. Many other airlines also do the same thing but Qantas’ surcharges caught his eye as they are “particularly high on some routes”.</p> <p>“Many airlines do not impose any surcharges on award bookings.” Mr Graham said. “These include Virgin Australia, Singapore Airlines, American Airlines, United Airlines, LATAM Airlines and Thai Airways. Other airlines, such as Cathay Pacific, impose fuel surcharges but at much lower rates.”</p> <p>Ultimately, such bookings can end up being “an extraordinary waste of points”.</p> <p>Graham gives an example where using points would have resulted in additional costs greater than buying the ticket outright.</p> <p>“During a recent sale, Jetstar tickets from Darwin to Singapore were available for $236 return. The same flights would have cost 28,200 Qantas points and $266 in additional fees if booked as a reward ticket. That’s not very rewarding,” he said.</p> <p>Australian Frequent Flyer is calling on Qantas to be more transparent about these fees and to publish a full list of the charges on its website.</p> <p>“Many Qantas Frequent Flyer members don’t realise just how much they’ll have to pay in additional charges when redeeming their points,” he said. “I would encourage Qantas members to find out how much these carrier charges are, and to consider whether another frequent flyer program might be a better option for them.”</p>

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