Commonwealth Bank credit cards and loans “disappear” in online banking outage
<p>Commonwealth Bank customers have had their credit histories seemingly disappear from both the major bank’s smartphone app and its online banking facility.</p>
<p>Around 8 am this morning, the disappearance occurred, only showing the funds customers had in savings, according to <a href="http://aussieoutages.com/status/commonwealth-bank" target="_blank"><strong><span style="text-decoration: underline;">Aussie Outages.</span></strong></a></p>
<p>The outage also appeared to wipe out the balances of home and personal loans, travel money card accounts, and affected bill payments using BPAY.</p>
<p>The bank has warned that scheduled payments will experience delays but reassured customers that they will make sure they are all paid today.</p>
<p style="text-align: center;"><img width="315" height="447" src="https://oversixtydev.blob.core.windows.net/media/7817086/cba.jpg" alt="CBA"/></p>
<p>The bank has created a pop-up message, warning customers of the error that has taken place.</p>
<p>“We’re working to fix an issue affecting BPAY, Credit Cards and Loans,” the message reads.</p>
<p>“You may not be able to make bill payments or see some of your accounts in the CommBank app, including Home Loan, Personal Loan, Credit Card and Travel Money Card accounts.</p>
<p>“Scheduled payments have been slightly delayed – we’ll make sure they’re paid today.</p>
<p>“Thanks for being patient with us – we’re sorry for the inconvenience.”</p>
<p>The digital outage was not part of a scheduled digital update, with the last upgrade rolled out on 4 am Sunday.</p>
<p>The online team said the bank was “working to rectify the issue as soon as possible”.</p>
<p>Many customers took to social media this morning, worried that their accounts had disappeared.</p>
<p>Some expressed annoyance with the issue while others were confused as to why they could not transfer funds between accounts any longer.</p>
<p>Have you experienced any issues with the Commonwealth Bank's digital outage? Let us know in the comments below. </p>
