Telstra rep insults customer and spells rude phrase
<p>A Telstra customer has released footage of a rude conversation with an unpleasant customer service representative on the phone.</p>
<p>The rep became rude after a customer, Phill, asked if he could be transferred which resulted in him being labelled as “arrogant” and told to “put his a** on his face”.</p>
<p>Phill rang the telco to inquire about an international call he received but after the call to Telstra cut out and he was put on hold “for no reason”, his friends started filming the conversation when he called back.</p>
<p>"Why did I hang up? Because I was trying to ask you for your name and how to spell it," Phill said on the phone.</p>
<p>The customer service representative then told Phill that he had already provided his name and asked if he knows how to spell.</p>
<p>Confused by his rudeness, Phill then asked the man to confirm he is Telstra “customer support” which the worker confirmed.</p>
<p>The operative then said, “You are an arrogant customer. Because you are asking to be transferred over to an Australian representative, which is like two per cent of the total workforce of Telstra."</p>
<p>Phill then disagrees with the worker, saying he never asked for another representative but rather an “Australian-based call centre”.</p>
<p>Phill asked for the worker’s name again so he could later report him to the Australian Communications and Media Authority.</p>
<p>"Am I going to cry now? I'm crying right now," the man responds.</p>
<p>"My name is K-I-S-S M-Y A-S-S."</p>
<p>Phill asked to be transferred to a manager but the worker then said, “Put your a** on your face”.</p>
<p>The Telstra employee then proceeded to hang up on Phil’s call.</p>
<p>A Telstra spokesman confirmed in a statement that they were investigating the incident and have apologised to the customer.</p>
<p>"We have spoken with Phil to apologise and advised we are investigating the matter,” the statement said.</p>
<p>“This is clearly unacceptable behaviour and we will take appropriate action as necessary once our investigation is complete,"</p>
<p>"We have committed to calling Phil back this afternoon to address his original query."</p>
<p>Have you ever experienced a rude customer service representative on the phone? Let us know in the comments below. </p>
