Wed, 15 Aug, 2018
“Never ever again”: Passenger slams British Airways for serving inedible food aboard flight
A businessman travelling with his family has slammed British Airways for serving food that made him ‘wretch’ as he claims to have been given ‘burnt chicken nuggets’ and substandard meals on his flight home from Mauritius.
Adam Ball posted photos of the disappointing food on his social media, claiming that it was ‘truly awful’ and ‘inedible’. Mr Ball would have paid around $4,400 for return tickets to Mauritius.
The images, which were posted on August 12, show three meals all appearing as unappetising as the next. Burnt chicken nuggets, vegetable lasagne and sausage, egg and burnt beans were all part of the menu.
Mr Ball, who runs a plumbing and heating firm in Surrey, England said that the chicken nuggets were a part of the children’s meal and that he doesn’t think it’s "appropriate to feed to a dog let alone children".
The vegetable lasagne was so terrible that it almost made Mr Ball vomit as was the sausage, egg and burnt beans.
After filing a complaint with British Airways, Mr Ball said that he received a generic response from customer services and that he will "never ever again" fly with British Airways after this shocking experience.
But the food wasn’t the only thing wrong with the flight, as Mr Ball claimed that there were "countless other problems with our recent long-haul BA flight."
The comments on the British Airways Facebook page seemed to agree with his sentiment as the airline's social media is flooded with countless complaints.
“The sad thing is, we are paying such extortionate prices for these flights – flights are often delayed, and service is terrible,” said Facebook user Dianne Gornall.
Other users have pointed out the lack of communication from the airline as Debbie Leung asked: “Does BA actually respond to any complaints? We travelled with them in January from Hong Kong to London, cabin crew was rude, and the air quality was awful.”
A spokeswoman from British Airways has said: “We pride ourselves on the quality of the meals we offer on board and have recently launched a multi-million-pound investment programme into our World Traveller catering.
“Our team of expert chefs from around the world develop new menus every month to ensure our meals are full of flavour at 35,000ft.
“We are sorry that our standards fell below our customer’s expectation on this occasion.
“Feedback is always passed on to our catering teams who check the quality of the food we serve on board every week.”
Have you ever had a terrible in-flight experience? Let us know in the comments below.