Travel Trouble

"Absolutely unacceptable" for your baby to cry – flight attendant to passenger

"Absolutely unacceptable" for your baby to cry – flight attendant to passenger

A new mother who was travelling from Sydney to San Francisco was yelled at by a United Airlines flight attendant because her child was crying.

Krupa Patel Bala was flying business class when the incident happened.

Ms Bala told news.com.au that her eight-month-old baby had been crying for five minutes, when she was approached by the chief flight attendant.

The attendant then insisted it was "part of the rule book that the babies are not allowed to cry for more than five minutes".

"Parents of newborns have it hard enough already travelling with a baby and we certainly don't need CREW MANAGERS piling on when we are doing our best to ensure we're containing our children and their cries," she posted on Facebook.

Fox News reported that the captain apologised to her after they'd landed at their destination, but not the flight attendant.

Fox also said that United Airlines released a statement saying, "We've been in touch with our customer via social media and United representatives met the family upon arrival to apologise, offer a refund and make clear that the experience she relayed doesn't reflect our commitment to serving our customers, including our youngest customers.

"Young families are welcome on our flights, including in business class. We are continuing to review the incident internally and the flight attendant is being held out of service pending the investigation."

Bala had vowed to never fly United again.

Republished with permission of Stuff.co.nz.