Tue, 26 Mar, 2019
Why customers are furious with Coles: "Very disappointing"
Coles customers around the country are furious after their local store ran out of the Stikeez mini collectables just days before the promotion is due to end.
Staff have informed shoppers nationwide that they were unable to hand out the plastic collectables as they had “run out”.
One woman lodged a complaint after her 2-year-old daughter became visibly upset after discovering the Stikeez was missing from their online shopping order.
“Seriously stop promoting something that is sold out. I could have saved money shopping at Aldi & money on [petrol],” wrote the mum on Facebook.
One Sydney dad went as far to accuse Coles of “false advertising” after being told that the Chipping Norton store in NSW had run out of the in-demand items.
“I was really not happy at all and it is very disappointing for my 3 children who were eagerly waiting for their Stikeez,” he wrote on the supermarket’s Facebook page.
“I see you are still advertising these Stikeez on the front page of your Facebook. This is now getting very close to FALSE advertising,” he said.
According to the Coles website, the promotion is scheduled to run from February 13 to 11:59 pm AEDT on Tuesday March 26th “or until stocks last”.
“Collectables will only be available during the Campaign Period or while stocks last. Coles accepts no liability if Collectables become unavailable,” the Stikeez webpage reads.
Speaking to Yahoo7 News, Coles said that the promotion was incredibly successful and due to that reason, stock may have become unavailable at some stores earlier than intended.
Do you think customers have the right to be frustrated? Let us know in the comments below.