Wed, 10 Oct, 2018
Scam alert: AGL issues warning over fake email scam
AGL Energy has issued a warning to its customers after a scam email that looks to be an electricity bill is making rounds to people’s inboxes.
Taking to Twitter, AGL posted an image of the hoax email which shows a scammer posing as the power company.
We have received reports of hoax emails in circulation with the subject line "AGL electricity bill” falsely claiming to be from AGL. Learn how to identify this hoax or scam email and what to do if you receive one here: https://t.co/v1vAeVdhA8 pic.twitter.com/RCYCT94s6m
— AGL Energy (@aglenergy) October 9, 2018
The screenshot shows the sender's name as “AGL Energy” and displays a fake overview of the bill plus a date for when the payment is expected to be in by.
Speaking to news.com.au, the AGL General Manager of Technology Service and Risk, John Taylor, said that “emails like this are an industry-wide issue.”
“It’s thought that hundreds have been targeted, including non-AGL customers,” said Mr Taylor.
“This issue highlights why AGL is supporting Stay Smart Online Week to promote how people can protect themselves from cybersecurity threats such as hoax emails.”
Mr Taylor has advised recipients of the email to delete it immediately and to not click on any links included in the copy.
Emails from AGL should be sent from the email address firstname.lastname@example.org and included in the email would be the supply address and account number.
Those who received the email or have clicked on links that they may be wary of should get in touch with the AGL Help Desk, which is a 24/7 service, on 131 AGL (131 245).
It is also recommended to run an anti-virus software on your computer in case the links or email contained harmful content.
For more information on how to spot a scam email, visit the Scamwatch website.