AusPost customer faces extra charge for using cash
As conversations continue about moving to a cashless society, an Australia Post customer was outraged after being slapped with a charge for using cash.
Brisbane resident Gerrie Hoogland shared her outrage after hearing about the supposed cash charge through a friend, who claims they were charged $2.20 for wanting to use cash to pay a bill.
Hoogland recounted the story on X, formerly known as Twitter, to share the story, while asking if anyone else had encountered anything similar.
She wrote, “A friend of my husband’s went to pay a bill at the Post Office last week. He gave them $82.00 in cash and they said they would have to charge him $2.20 for using cash.”
“He refused to pay it after telling them cash is legal tender, and then he left without paying the bill at all. Is anyone else hearing more of this?”
A number of Aussies took to the comments to call out Australia Post for being “shady”, with some calling the fee a “scam” and a “disgrace”.
However the outrage towards Australia Post may be misplaced.
Yahoo Finance has contacted the national postal service and understands the fee is set by individual billers, rather than Australia Post themselves.
The fee relates to bills paid in person at an Australia Post outlet via Post Billpay and can apply to both cash and card transactions, and whether or not the fee is passed onto the customer will depend on the individual biller.
In recent years, a number of billers charge an additional payment fee for bills paid in person, with some notable examples include telcos Telstra, Optus and Vodafone.
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