Melody Teh
Technology

Bad news if you're a Virgin Mobile customer

Virgin mobile Australia is closing with 200 jobs on the chopping block.

Optus, which has owned the brand since 2006, confirmed the move today.

All 36 Virgin Australia stores will close with Optus expected to reassign staff to their shops.

The telco giant will look to switch its one million Virgin Mobile users to Optus – but customers can still use Virgin as normal for now.

Optus said in a statement: “Virgin Mobile customers can continue to use their service in the same way they always have.

“We will be contacting them in the coming days to let them know more about the changes and their future options.”

Optus was today fined $1.5million for pressuring customers to move to the National Broadband Network.

It told 14,000 of its customers their services would be disconnected in 30 days if they did not upgrade to the NBN, which was not correct.

Optus benefited by about $750,000 as a result, the Australian Competition and Consumer Commission (ACCC) said.

The Federal Court ordered Optus to pay up after it misled customers to believe they needed to sign up to Optus' NBN services when they could have chosen any internet service provider.

ACCC Chairman Rod Sims said the $1.5 million penalty 'serves as a warning to all businesses that such behaviour will be met with ACCC action'.

 

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Technology, Optus, Virgin Mobile, Telco, Mobile