The Commonwealth Bank is warning customers not to respond to a text messages or emails which instructs them to log into their accounts via a link as it is part of a sophisticated scam.
Hundreds of messages have been circulated to the bank’s customers via emails and SMS.
Recipients are advised to “log into your account center (sic) for verifiacation (sic)” by using a link included in the hoax messages.
CommBank has responded to the scam, telling customers: “Yes this is a phishing text, where the sender is trying to get information on your banking.
“Please forward this text to [email protected] the Security team can take it from there.
“So long as you have not entered your information then your accounts will be safe.”
A Commonwealth Bank spokesperson told news.com.au the bank was aware of the particular scam targeting their customers.
“We may post a warning on Facebook to help them stay vigilant,” the statement read.
“Security of our customers’ banking details is a top priority for the Commonwealth Bank.
“We invest in state of the art fraud prevention and detection technology and have a dedicated team who actively monitor unusual or suspicious activity.
“Unfortunately, scams — including SMS scams — and illegal activity may still occur from time to time.”
The bank also reminded customers to stay vigilant.
“Remember, we’ll never send you anything that asks you to provide your NetBank client number, password, NetCode SMS, credit card details or send you an unexpected attachment,” the statement read.
“Hoaxes are becoming more sophisticated and can look very convincing.
“Please be sure to share this with any friends or relatives so they stay safe online.”
The fake CommBank texts and emails comes after ANZ customers were targeted by a very convincing email scam telling recipients that their “last payment was unsuccessful”. The scam then prompts customers to login, where cyber criminals can steal their credentials.
ANZ said customers should delete the email immediately and contact their helpdesk immediately if they have clicked on any links or notice any unusual payments.